F5F Stay Refreshed Hardware Desktop Unable to retrieve AMD processor driver files.

Unable to retrieve AMD processor driver files.

Unable to retrieve AMD processor driver files.

L
LifelessShadow
Member
166
03-22-2021, 09:52 AM
#1
I switched to Windows 11 and realized I needed to update the AMD drivers. I visited the AMD website, chose my CPU (Ryzen 5 3600) and downloaded it. However, the issue is that I can't open it—I only get a download in WinRAR and extract it to the desktop. When I open it, a picture appears. Someone suggested using Microsoft Troubleshooter, which deleted my previous drivers, leaving me without any AMD drivers now. What should I do? Help is needed!
L
LifelessShadow
03-22-2021, 09:52 AM #1

I switched to Windows 11 and realized I needed to update the AMD drivers. I visited the AMD website, chose my CPU (Ryzen 5 3600) and downloaded it. However, the issue is that I can't open it—I only get a download in WinRAR and extract it to the desktop. When I open it, a picture appears. Someone suggested using Microsoft Troubleshooter, which deleted my previous drivers, leaving me without any AMD drivers now. What should I do? Help is needed!

C
callumduff16
Junior Member
45
03-22-2021, 03:27 PM
#2
I reviewed the page and noticed no drivers available for your processor. The only option shown is a download for the optional Software StoreMi, which matches the screenshot you provided. To update drivers, check your mainboard model and search for the latest ones on the manufacturer's website.
C
callumduff16
03-22-2021, 03:27 PM #2

I reviewed the page and noticed no drivers available for your processor. The only option shown is a download for the optional Software StoreMi, which matches the screenshot you provided. To update drivers, check your mainboard model and search for the latest ones on the manufacturer's website.

H
hrgriff
Senior Member
573
04-01-2021, 07:59 PM
#3
Verify the Device Manager, Windows should have all required drivers already installed.
H
hrgriff
04-01-2021, 07:59 PM #3

Verify the Device Manager, Windows should have all required drivers already installed.

J
james26665
Senior Member
537
04-01-2021, 09:19 PM
#4
Choose the motherboard's chipset instead of the CPU.
J
james26665
04-01-2021, 09:19 PM #4

Choose the motherboard's chipset instead of the CPU.

D
Dr_SmithHax
Junior Member
5
04-02-2021, 01:44 AM
#5
I verified the AMD PSP 11 was running version 4.13, while the person in the video mentioned 4.16, which led me to believe it was an update.
D
Dr_SmithHax
04-02-2021, 01:44 AM #5

I verified the AMD PSP 11 was running version 4.13, while the person in the video mentioned 4.16, which led me to believe it was an update.

D
DingbatPlayzMC
Senior Member
425
04-02-2021, 05:48 AM
#6
I picked the motherboard chipset and saved it, but the same warning appears once more...
D
DingbatPlayzMC
04-02-2021, 05:48 AM #6

I picked the motherboard chipset and saved it, but the same warning appears once more...