F5F Stay Refreshed Power Users Networks Unable to connect to the security gateway for maintaining a stable link.

Unable to connect to the security gateway for maintaining a stable link.

Unable to connect to the security gateway for maintaining a stable link.

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ChibiWolf39
Senior Member
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491
07-17-2016, 11:33 PM
#1
I just upgraded my system to a universal setup. It includes a security gateway, cloud key generation 1 and 2 APs, and the Wi-Fi part is working. However, the security gateway keeps disconnecting and blocking access via the GUI. I removed it from my account, restarted the device, and updated the firmware. I'm running out of options and don’t consider myself an internet expert. Do you have any suggestions on how to resolve this?
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ChibiWolf39
07-17-2016, 11:33 PM #1

I just upgraded my system to a universal setup. It includes a security gateway, cloud key generation 1 and 2 APs, and the Wi-Fi part is working. However, the security gateway keeps disconnecting and blocking access via the GUI. I removed it from my account, restarted the device, and updated the firmware. I'm running out of options and don’t consider myself an internet expert. Do you have any suggestions on how to resolve this?

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andrewliu12
Member
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170
07-18-2016, 12:09 AM
#2
Your network layout is structured in a way that highlights its connectivity and organization.
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andrewliu12
07-18-2016, 12:09 AM #2

Your network layout is structured in a way that highlights its connectivity and organization.

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byV3rox_
Member
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236
07-18-2016, 08:02 AM
#3
modem connects to gateway, gateway links to switch, switch switches to a single access point. Cloud key hasn't been activated yet. Additional network switch is on the upper floor and linked to another access point.
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byV3rox_
07-18-2016, 08:02 AM #3

modem connects to gateway, gateway links to switch, switch switches to a single access point. Cloud key hasn't been activated yet. Additional network switch is on the upper floor and linked to another access point.

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SnifePvP
Posting Freak
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872
07-27-2016, 07:45 PM
#4
I don't have real-time access to your system, so I can't tell you exactly how you're running the UniFi Controller. Could you share more details or check your device's documentation?
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SnifePvP
07-27-2016, 07:45 PM #4

I don't have real-time access to your system, so I can't tell you exactly how you're running the UniFi Controller. Could you share more details or check your device's documentation?

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emu6114
Member
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52
07-27-2016, 10:50 PM
#5
I connected it straight into my switch, but later managed to retrieve the cloud key and most functions worked. The main problem now is that my internet cuts out unexpectedly and some access points lose connection with the rest.
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emu6114
07-27-2016, 10:50 PM #5

I connected it straight into my switch, but later managed to retrieve the cloud key and most functions worked. The main problem now is that my internet cuts out unexpectedly and some access points lose connection with the rest.

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iggian
Junior Member
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5
08-03-2016, 06:27 AM
#6
What type of internet link do you possess? Are you connecting with a basic modem or an internet gateway unit (such as a combo modem, router, or switch) provided by your ISP? Could you share the manufacturer and model of it? How are the nanoHDs being powered?
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iggian
08-03-2016, 06:27 AM #6

What type of internet link do you possess? Are you connecting with a basic modem or an internet gateway unit (such as a combo modem, router, or switch) provided by your ISP? Could you share the manufacturer and model of it? How are the nanoHDs being powered?

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