F5F Stay Refreshed Hardware Desktop Unable to connect Oculus Quest to the app during setup.

Unable to connect Oculus Quest to the app during setup.

Unable to connect Oculus Quest to the app during setup.

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11-10-2018, 06:33 AM
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Hello everyone, I recently received a brand-new Oculus Quest via RMA and am currently setting it up. I'm facing some problems pairing the new headset with the app. I have the Oculus Quest 1 or the original model. When I try to connect it in the Oculus app, I encounter several prompts asking me to power on the device, enter the pairing code, etc. Once I input the code from the Quest (sometimes it finds it automatically, other times not), it displays "pairing to headset." After a few minutes or so, it shows an error stating it can't connect to the headset.

I've tried several troubleshooting steps: resetting the headset (even though it's brand new!), uninstalling and reinstalling the Oculus app, testing on different devices, toggling Bluetooth and location settings, and confirming the app has the right permissions. I've restarted the headset and other devices, but the issue persists.

I've already opened a support ticket with Oculus Support, and they replied that their developers are aware of the problem and are working on a fix. It seems many users are experiencing the same issue, so hopefully a solution will be available soon. Do you have any suggestions or ideas?
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X
x_Rey
11-10-2018, 06:33 AM #1

Hello everyone, I recently received a brand-new Oculus Quest via RMA and am currently setting it up. I'm facing some problems pairing the new headset with the app. I have the Oculus Quest 1 or the original model. When I try to connect it in the Oculus app, I encounter several prompts asking me to power on the device, enter the pairing code, etc. Once I input the code from the Quest (sometimes it finds it automatically, other times not), it displays "pairing to headset." After a few minutes or so, it shows an error stating it can't connect to the headset.

I've tried several troubleshooting steps: resetting the headset (even though it's brand new!), uninstalling and reinstalling the Oculus app, testing on different devices, toggling Bluetooth and location settings, and confirming the app has the right permissions. I've restarted the headset and other devices, but the issue persists.

I've already opened a support ticket with Oculus Support, and they replied that their developers are aware of the problem and are working on a fix. It seems many users are experiencing the same issue, so hopefully a solution will be available soon. Do you have any suggestions or ideas?

Reply
Reply