Ugh, the internet connection keeps acting up...
Ugh, the internet connection keeps acting up...
I believe once COVID stabilizes, things will shift. Regarding your concern, it might just be a basic splitter issue. For us, there was a coaxial splitter beneath the house, and it took some time to realize that was all that was needed. I don’t know if this applies to you, but it’s always possible.
It could be useful to explore another ISP offering stronger support and dependability, assuming there are superior options available. Yes, I personally experienced a frustrating ISP in the UK (EE) where our fiber connection frequently dropped to near zero upload and download speeds, lasting about twice daily. Support was ineffective, and I recorded multiple instances of 0mbps performance on speedtest.net. I recall having to reset the router twice, all during non-pandemic times, with internet access taking roughly two weeks. Fortunately, our contract ended and I switched to Virgin Media. The new router arrived within days, and we enjoyed a fast, stable connection using DOCSIS technology. There were times when speed was capped at 100mbps, but within a few days—especially during the pandemic—I had an engineer visit us at no cost, resolving the issue promptly. Everyone I spoke with there was very helpful. It’s hard to picture how frustrating it would have been if we had remained with fiber under the same provider.
@TempestCatto @James Evens Thanks, my ISP mentioned they detected an issue with the connection but weren't certain if it could be resolved without professional help. My ISP manages the cables entering our home, so I can't modify them unless someone else installs fiber or cable. That’s my understanding. The issue might stem from recent digging—possibly for area-wide fiber installation—and I suspect a cable was damaged during that work. This has been the sole cause of downtime with this ISP over the past decade; two digs severed cables once here and once at my previous address. I’m not certain yet, but there could be a damaged cable nearby. Interestingly, last night I thought it was resolved since speeds were normal at 300mbps, though today they’re down. It could be an overloaded server, but there’s no major problem in this area. Besides, we’re being reminded to maintain a 3ft clearance, and things seem normal otherwise. At least we had working hours last night and managed to download the games I needed after reinstalling my OS. Tomorrow is Monday—I hope it gets fixed then... Hmm, let’s see if I can share this... Got three tabs that have been slow to load for a while.