F5F Stay Refreshed Software Operating Systems Ubuntu remains frozen on a purple display while OpenSUSE stays on the splash screen.

Ubuntu remains frozen on a purple display while OpenSUSE stays on the splash screen.

Ubuntu remains frozen on a purple display while OpenSUSE stays on the splash screen.

Pages (2): 1 2 Next
N
Necron65
Member
205
12-07-2022, 08:20 AM
#1
You're experiencing an issue where your HP laptop with integrated graphics and no built-in display becomes stuck on a purple screen after booting into Ubuntu via an external monitor. The problem seems to occur even after disconnecting the internal display, and you can access the terminal but not see anything until the purple screen appears.

Possible causes and solutions:

1. **BIOS/UEFI Settings**
- Check if the BIOS is set to boot from the external drive or USB. Try booting from a different USB device.
- Ensure the display settings in BIOS are correct (e.g., correct resolution, refresh rate).

2. **Graphics Driver Issues**
- Update or reinstall the graphics drivers for your integrated graphics card.
- Disable any third-party software that might be interfering with the display.

3. **Power Management Settings**
- Some laptops disable the display when power is low. Check if the display is enabled in power settings.

4. **Hardware Problems**
- Test the external monitor to confirm it's working properly.
- Try connecting a different monitor to rule out hardware failure.

5. **Ubuntu Installation**
- Ensure you're installing Ubuntu correctly and that the bootloader is set up properly.
- If using a live USB, verify the installation media is intact.

If the issue persists after trying these steps, consider checking for hardware faults or contacting HP support for further assistance.
N
Necron65
12-07-2022, 08:20 AM #1

You're experiencing an issue where your HP laptop with integrated graphics and no built-in display becomes stuck on a purple screen after booting into Ubuntu via an external monitor. The problem seems to occur even after disconnecting the internal display, and you can access the terminal but not see anything until the purple screen appears.

Possible causes and solutions:

1. **BIOS/UEFI Settings**
- Check if the BIOS is set to boot from the external drive or USB. Try booting from a different USB device.
- Ensure the display settings in BIOS are correct (e.g., correct resolution, refresh rate).

2. **Graphics Driver Issues**
- Update or reinstall the graphics drivers for your integrated graphics card.
- Disable any third-party software that might be interfering with the display.

3. **Power Management Settings**
- Some laptops disable the display when power is low. Check if the display is enabled in power settings.

4. **Hardware Problems**
- Test the external monitor to confirm it's working properly.
- Try connecting a different monitor to rule out hardware failure.

5. **Ubuntu Installation**
- Ensure you're installing Ubuntu correctly and that the bootloader is set up properly.
- If using a live USB, verify the installation media is intact.

If the issue persists after trying these steps, consider checking for hardware faults or contacting HP support for further assistance.

J
Jonathannoonan
Junior Member
3
12-07-2022, 07:34 PM
#2
It is not linked to the internet.
J
Jonathannoonan
12-07-2022, 07:34 PM #2

It is not linked to the internet.

W
WhatsThePack
Member
215
12-07-2022, 08:47 PM
#3
The setup now includes a bridged Ethernet connection via the PC.
W
WhatsThePack
12-07-2022, 08:47 PM #3

The setup now includes a bridged Ethernet connection via the PC.

R
RiYu_u
Junior Member
26
12-08-2022, 08:14 AM
#4
Press the up arrow while holding the purple key to check what it's locked at.
R
RiYu_u
12-08-2022, 08:14 AM #4

Press the up arrow while holding the purple key to check what it's locked at.

H
HotMilkTea
Member
204
12-11-2022, 08:59 AM
#5
I pressed the up arrow on the purple display but it didn't respond.
H
HotMilkTea
12-11-2022, 08:59 AM #5

I pressed the up arrow on the purple display but it didn't respond.

E
Exodias_
Junior Member
6
01-01-2023, 05:55 PM
#6
It seems the system likely failed, possibly due to faulty hardware. Consider switching to another distribution.
E
Exodias_
01-01-2023, 05:55 PM #6

It seems the system likely failed, possibly due to faulty hardware. Consider switching to another distribution.

S
Sneakyginger8
Senior Member
580
01-02-2023, 04:40 AM
#7
I can't modify it since I don't have access to BIOS or the boot menu, though I don't believe it crashed because pressing Ctrl+Alt+F2 opens the terminal.
S
Sneakyginger8
01-02-2023, 04:40 AM #7

I can't modify it since I don't have access to BIOS or the boot menu, though I don't believe it crashed because pressing Ctrl+Alt+F2 opens the terminal.

J
JJ_kingd
Junior Member
45
01-08-2023, 09:11 AM
#8
Your laptop is equipped with a specific CPU model as identified by the system information. Run the command to view details.
J
JJ_kingd
01-08-2023, 09:11 AM #8

Your laptop is equipped with a specific CPU model as identified by the system information. Run the command to view details.

S
Slickman4
Junior Member
18
01-16-2023, 06:11 AM
#9
It seems like you're referring to a 4th generation Intel Core i3 processor. That would be the i3-1215 or similar models from that generation.
S
Slickman4
01-16-2023, 06:11 AM #9

It seems like you're referring to a 4th generation Intel Core i3 processor. That would be the i3-1215 or similar models from that generation.

L
lurado04
Member
106
01-18-2023, 02:16 AM
#10
Executed the cleanup steps and ran the configuration check.
The output of `cat /etc/lightdm/lightdm.conf | grep greeter-session` is:

greeter-session: enabled
L
lurado04
01-18-2023, 02:16 AM #10

Executed the cleanup steps and ran the configuration check.
The output of `cat /etc/lightdm/lightdm.conf | grep greeter-session` is:

greeter-session: enabled

Pages (2): 1 2 Next