Try to identify the reason behind this unexpected BSOD.
Try to identify the reason behind this unexpected BSOD.
I experienced an unexpected BSOD while browsing the Internet. The report came from WhoCrashed. It’s unclear what steps to take next. I also checked BluescreenView, which highlighted ntoskrnl.exe. I’ve uploaded the crash minidump to DropBox (let me know if you need a different upload method). Here are my PC specifications:
Processor: Intel® Core™ i7-9700K CPU @ 3.60GHz
Video Card: NVIDIA GeForce RTX 2080 Ti
BIOS: 2417
Manufacturer: American Megatrends Inc.
Audio 1: Realtek High Definition Audio
Driver: 6.0.1.8496
Audio 2: JBL Quantum Duo
Driver: 10.0.1.10
Audio 3: NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Driver: 1.4.5.7
I’m reaching out for advice, as I’m unsure where to begin. I plan to perform a clean boot just in case it’s overheating due to dust, though I’m also concerned about the memory issue mentioned in the crash dump. Thanks.
Hello. I'm not completely confident, but what I received from CPU-Z seems correct. The system is old enough that I don't have the necessary documentation to verify it myself.
Motherboard:
Manufacturer - ASUSTek Computer Inc.
Model - PRIME Z390M -PLUS
Bios:
Brand - American Megatrends Inc.
Version - 2417
Memory:
Module Manufacturer - TEAMGROUP Inc
DRAM Manufacturer - SK Hynix
Part Number - TEAMGROUP -UD4-3200
Module Size - 8GBytes
PSU - Corsair RM 850x
(Pc was purchased in 2019, so it likely dates from 2018/2019)
The BIOS probably needs an update, but I have no idea where to start.
Edit: I discovered a more recent (2021) BIOS update on the Asus website, but I'm unsure how to begin the process.
From the dump, and considering the risks of making a diagnosis from a single dump, the issue seems likely to stem from faulty RAM, or more probably, a damaged pagefile or a bad block on the system drive. The triage details indicate a failed page-in operation...