F5F Stay Refreshed Hardware Desktop Try to identify the issue and see if it happens consistently.

Try to identify the issue and see if it happens consistently.

Try to identify the issue and see if it happens consistently.

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_TrapBoy_
Member
224
03-27-2023, 05:27 AM
#1
Your machine has started failing unexpectedly. It only occurs during Apex Legends. The screen turns black, the RGB stays active but you're redirected back to the Windows home screen as if you just restarted. The Event Viewer logged a "fatal hardware error." I ran memory tests, the sfc tool scanned, and it hasn’t happened in other games. Using Aida64 to stress each part individually and together showed stability—no overclocking or underclocking. I built the PC myself. After these problems began and I checked everything, I reset it to factory settings and installed a fresh Windows version to rule out that factor. I’m confused about what else could be causing this. I assume a PSU issue might be the culprit, since Apex Legends isn’t more demanding than Aida64. Hardware specs: Ryzen 7 5800Xd, AMD 7700xt, 32GB RAM, MSI B550 graphics card, plus motherboard.
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_TrapBoy_
03-27-2023, 05:27 AM #1

Your machine has started failing unexpectedly. It only occurs during Apex Legends. The screen turns black, the RGB stays active but you're redirected back to the Windows home screen as if you just restarted. The Event Viewer logged a "fatal hardware error." I ran memory tests, the sfc tool scanned, and it hasn’t happened in other games. Using Aida64 to stress each part individually and together showed stability—no overclocking or underclocking. I built the PC myself. After these problems began and I checked everything, I reset it to factory settings and installed a fresh Windows version to rule out that factor. I’m confused about what else could be causing this. I assume a PSU issue might be the culprit, since Apex Legends isn’t more demanding than Aida64. Hardware specs: Ryzen 7 5800Xd, AMD 7700xt, 32GB RAM, MSI B550 graphics card, plus motherboard.

W
WaZtoX
Member
115
04-02-2023, 08:50 PM
#2
Are the conditions consistently the same across similar situations, game styles, and maps? What were the temperatures at the exact moment of impact?
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WaZtoX
04-02-2023, 08:50 PM #2

Are the conditions consistently the same across similar situations, game styles, and maps? What were the temperatures at the exact moment of impact?

J
jellybeansean
Member
164
04-09-2023, 09:53 PM
#3
Up until now, this has only occurred in apex, shortly after beginning a game. The temperatures are excellent across all components, and running stress tests in Aida64 doesn’t cause the PC to crash.
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jellybeansean
04-09-2023, 09:53 PM #3

Up until now, this has only occurred in apex, shortly after beginning a game. The temperatures are excellent across all components, and running stress tests in Aida64 doesn’t cause the PC to crash.

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soltan000
Junior Member
16
04-11-2023, 03:24 PM
#4
Consider playing another online game with comparable settings to test for crashes. If that doesn’t work, a fresh Apex Legends install might help. Have you checked the Windows Event Viewer for any issues?
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soltan000
04-11-2023, 03:24 PM #4

Consider playing another online game with comparable settings to test for crashes. If that doesn’t work, a fresh Apex Legends install might help. Have you checked the Windows Event Viewer for any issues?

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Gahorn
Junior Member
22
04-14-2023, 08:42 AM
#5
I’ll definitely try more games, but I don’t think any of them push the experience as far as AIDA does. Windows viewer still displays the generic kernel power error and the event 1 whea logger reports a "fatal hardware error," though it doesn’t specify which hardware might be involved.
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Gahorn
04-14-2023, 08:42 AM #5

I’ll definitely try more games, but I don’t think any of them push the experience as far as AIDA does. Windows viewer still displays the generic kernel power error and the event 1 whea logger reports a "fatal hardware error," though it doesn’t specify which hardware might be involved.

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TheBozoPlays
Senior Member
642
04-14-2023, 03:49 PM
#6
Yes, please proceed to the login screen.
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TheBozoPlays
04-14-2023, 03:49 PM #6

Yes, please proceed to the login screen.

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_Geqr_
Senior Member
554
04-14-2023, 07:51 PM
#7
Yes, when you go to the windows sign-in screen, it displays the choice to boot into BIOS and then proceeds to Windows sign-on, functioning similarly to a full restart.
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_Geqr_
04-14-2023, 07:51 PM #7

Yes, when you go to the windows sign-in screen, it displays the choice to boot into BIOS and then proceeds to Windows sign-on, functioning similarly to a full restart.

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sunemoonsong
Senior Member
380
04-17-2023, 07:20 AM
#8
It seems the system is rebooting again. You mentioned it didn’t have this issue with other games before, did it happen with Apex specifically?
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sunemoonsong
04-17-2023, 07:20 AM #8

It seems the system is rebooting again. You mentioned it didn’t have this issue with other games before, did it happen with Apex specifically?

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Tea_Rex
Member
61
04-17-2023, 09:36 AM
#9
I just lowered the BIOS settings and it worked again, but I’m wondering if something unusual occurred. It had been functioning perfectly with the BIOS for several months.
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Tea_Rex
04-17-2023, 09:36 AM #9

I just lowered the BIOS settings and it worked again, but I’m wondering if something unusual occurred. It had been functioning perfectly with the BIOS for several months.

X
211
05-08-2023, 03:03 AM
#10
Yes, I'm using Windows 10 or 11.
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xXDamoDoggieXx
05-08-2023, 03:03 AM #10

Yes, I'm using Windows 10 or 11.

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