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Troubleshooting Low Frame Rate and Stuttering Issues When Gaming on a Television via HDMI

Troubleshooting Low Frame Rate and Stuttering Issues When Gaming on a Television via HDMI

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P3laajam1e
Junior Member
43
06-11-2018, 05:32 AM
#11
My laptop is now experiencing a more serious problem. Previously, my laptop ran games flawlessly when connected to a TV; however, after playing through the TV, an issue has arisen. Specifically, in the Forza Horizon 4 benchmark, I achieved an average of 128fps with all settings set to ultra. Currently, I am consistently limited to 72fps, which appears to be capped due to the observed FPS average remaining consistent. I have not altered any settings. I utilized DDU to revert to the initial driver that performed optimally, but this did not resolve the issue. I require assistance in determining what to investigate and what steps to take. I am becoming increasingly concerned. Furthermore, the Fire Strike test yielded satisfactory results; however, the problem persists within individual games.
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P3laajam1e
06-11-2018, 05:32 AM #11

My laptop is now experiencing a more serious problem. Previously, my laptop ran games flawlessly when connected to a TV; however, after playing through the TV, an issue has arisen. Specifically, in the Forza Horizon 4 benchmark, I achieved an average of 128fps with all settings set to ultra. Currently, I am consistently limited to 72fps, which appears to be capped due to the observed FPS average remaining consistent. I have not altered any settings. I utilized DDU to revert to the initial driver that performed optimally, but this did not resolve the issue. I require assistance in determining what to investigate and what steps to take. I am becoming increasingly concerned. Furthermore, the Fire Strike test yielded satisfactory results; however, the problem persists within individual games.

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_XplodingPig_
Member
179
06-11-2018, 09:03 PM
#12
The benchmark preset has Vertical Synchronization (V-Sync) enabled by default, located immediately beneath the Ultra setting preset.
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_XplodingPig_
06-11-2018, 09:03 PM #12

The benchmark preset has Vertical Synchronization (V-Sync) enabled by default, located immediately beneath the Ultra setting preset.

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ItsVine
Junior Member
17
06-15-2018, 12:55 AM
#13
Turning off V-Sync does not resolve the problem. The issue appears related to GPU utilization while gaming. During Fire Strike, GPU utilization is nearly 100%. However, in other games, it typically reaches around 50–60% with V-Sync disabled. Games tested include Spyro Reignited Trilogy, Batman Arkham Origins, Dark Souls 3, and Forza Horizon 4. These games previously ran flawlessly, but now the frame rate fluctuates significantly and GPU usage does not approach 100%, except occasionally in Forza. I request any potential causes or diagnostic tests to identify the problem. Removing the undervolt did not alter the outcome, as it has been stable for months. AIDA64 stress testing indicates the CPU performs adequately.
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ItsVine
06-15-2018, 12:55 AM #13

Turning off V-Sync does not resolve the problem. The issue appears related to GPU utilization while gaming. During Fire Strike, GPU utilization is nearly 100%. However, in other games, it typically reaches around 50–60% with V-Sync disabled. Games tested include Spyro Reignited Trilogy, Batman Arkham Origins, Dark Souls 3, and Forza Horizon 4. These games previously ran flawlessly, but now the frame rate fluctuates significantly and GPU usage does not approach 100%, except occasionally in Forza. I request any potential causes or diagnostic tests to identify the problem. Removing the undervolt did not alter the outcome, as it has been stable for months. AIDA64 stress testing indicates the CPU performs adequately.

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Robang592
Senior Member
368
06-20-2018, 05:18 AM
#14
A driver problem is suspected. Did you obtain the drivers from MSI? Where are your GPU results from those tests? Only three images of HWINFO and AIDA64 for the CPU were posted. Are Windows Game Bar and Game Mode disabled?
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Robang592
06-20-2018, 05:18 AM #14

A driver problem is suspected. Did you obtain the drivers from MSI? Where are your GPU results from those tests? Only three images of HWINFO and AIDA64 for the CPU were posted. Are Windows Game Bar and Game Mode disabled?

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SuRoItsMe
Junior Member
28
06-20-2018, 01:38 PM
#15
AIDA64 screenshot following testing and a subsequent screenshot after playing The Witcher 3, Ultra with Hairworks off for approximately 20 minutes. AIDA64 testing was satisfactory, as was Fire Strike. The Witcher 3 performance was unexpected, exhibiting flawless operation at over 100+ fps average on Ultra settings with Hairworks disabled. Game Mode and Windows Game Bar were both disabled, alongside other unnecessary software, a consistent practice. The current driver version is 431.60, downloaded directly from NVIDIA’s website; MSI lists 431.70: https://www.msi.com/Laptop/support/GS75-...own-driver. Considering Batman: Arkham Origins utilizes PhysX, the default auto setting in the NVIDIA Control Panel was employed.
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SuRoItsMe
06-20-2018, 01:38 PM #15

AIDA64 screenshot following testing and a subsequent screenshot after playing The Witcher 3, Ultra with Hairworks off for approximately 20 minutes. AIDA64 testing was satisfactory, as was Fire Strike. The Witcher 3 performance was unexpected, exhibiting flawless operation at over 100+ fps average on Ultra settings with Hairworks disabled. Game Mode and Windows Game Bar were both disabled, alongside other unnecessary software, a consistent practice. The current driver version is 431.60, downloaded directly from NVIDIA’s website; MSI lists 431.70: https://www.msi.com/Laptop/support/GS75-...own-driver. Considering Batman: Arkham Origins utilizes PhysX, the default auto setting in the NVIDIA Control Panel was employed.

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DOGERGO
Junior Member
28
06-21-2018, 02:10 AM
#16
The GPU can easily handle that itself; experimentation is acceptable.

You switched from driver 431.70 to 431.60 due to issues.

An HDMI 1.4 connection limits you to 4K at 24Hz, not 4K at 60Hz.
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DOGERGO
06-21-2018, 02:10 AM #16

The GPU can easily handle that itself; experimentation is acceptable.

You switched from driver 431.70 to 431.60 due to issues.

An HDMI 1.4 connection limits you to 4K at 24Hz, not 4K at 60Hz.

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waderlax
Junior Member
43
06-21-2018, 07:58 AM
#17
The HDMI issue is explained. I will confirm this upon my return from vacation. Regarding the driver, I have not tested the specific version. Prior to updating to 436.60, I was utilizing 431.60 to address TV playback issues, which proved unsuccessful. Subsequent problems while gaming on the laptop, as we are currently discussing, led me to revert to 431.60 using DDU due to its stability.
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waderlax
06-21-2018, 07:58 AM #17

The HDMI issue is explained. I will confirm this upon my return from vacation. Regarding the driver, I have not tested the specific version. Prior to updating to 436.60, I was utilizing 431.60 to address TV playback issues, which proved unsuccessful. Subsequent problems while gaming on the laptop, as we are currently discussing, led me to revert to 431.60 using DDU due to its stability.

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