F5F Stay Refreshed Hardware Desktop Troubleshooting Asus Z690 TUF gaming with D4 audio issues and pops/crackles

Troubleshooting Asus Z690 TUF gaming with D4 audio issues and pops/crackles

Troubleshooting Asus Z690 TUF gaming with D4 audio issues and pops/crackles

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BudderKing0428
Member
174
03-22-2021, 02:08 AM
#1
I received this motherboard from microcenter + 12700k. Audio distorts when playing videos, adjusting volume in Windows and abruptly stopping playback, plus random behavior during startup. It’s really frustrating. On my Z390 model, a USB DAC resolved the problem. Now the distortion comes from both the built-in and USB DAC. I’ve reinstalled audio via ASUS support, separately using Realtek, disabled and uninstalled drivers, cleaned driverstore, and reinstalled again. I adjusted BIOS settings, updated BIOS, but updating USB audio didn’t help since no updates were found. I’m considering a fresh Windows install while upgrading to version 11, this time for the second attempt this month. By the way, I just swapped this board with another identical one and it’s still having the same issue. Uncertain if two boards can share such problems, but I’m hoping a clean reinstall will help.

PC Specs (if needed): 12700k Asus Z690 TUF Gaming Plus D4 3600 4x8 GB Corsair B die Sabrent NVME Gen 3 3070
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BudderKing0428
03-22-2021, 02:08 AM #1

I received this motherboard from microcenter + 12700k. Audio distorts when playing videos, adjusting volume in Windows and abruptly stopping playback, plus random behavior during startup. It’s really frustrating. On my Z390 model, a USB DAC resolved the problem. Now the distortion comes from both the built-in and USB DAC. I’ve reinstalled audio via ASUS support, separately using Realtek, disabled and uninstalled drivers, cleaned driverstore, and reinstalled again. I adjusted BIOS settings, updated BIOS, but updating USB audio didn’t help since no updates were found. I’m considering a fresh Windows install while upgrading to version 11, this time for the second attempt this month. By the way, I just swapped this board with another identical one and it’s still having the same issue. Uncertain if two boards can share such problems, but I’m hoping a clean reinstall will help.

PC Specs (if needed): 12700k Asus Z690 TUF Gaming Plus D4 3600 4x8 GB Corsair B die Sabrent NVME Gen 3 3070

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OblivionSea
Junior Member
8
03-23-2021, 03:39 AM
#2
Checked the firmware update for the PD board.
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OblivionSea
03-23-2021, 03:39 AM #2

Checked the firmware update for the PD board.

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UncleBigBear
Junior Member
4
03-23-2021, 09:57 AM
#3
I also tried it, but nothing altered. I used both formats, checked the tool (though I’m unsure of its purpose), and even ran them step by step.
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UncleBigBear
03-23-2021, 09:57 AM #3

I also tried it, but nothing altered. I used both formats, checked the tool (though I’m unsure of its purpose), and even ran them step by step.

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lilycotterill
Senior Member
656
03-23-2021, 11:24 AM
#4
I own an Asus Z490 and it was acting up before. Turning off the package C part fixed everything right away. When I turned all package C settings back on, the audio noise stopped. Let me know if this helps with your issue.
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lilycotterill
03-23-2021, 11:24 AM #4

I own an Asus Z490 and it was acting up before. Turning off the package C part fixed everything right away. When I turned all package C settings back on, the audio noise stopped. Let me know if this helps with your issue.

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BruceJH
Member
173
03-23-2021, 08:10 PM
#5
Turned off all C states but the issue persists with crackling sounds during volume adjustments and at startup.
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BruceJH
03-23-2021, 08:10 PM #5

Turned off all C states but the issue persists with crackling sounds during volume adjustments and at startup.

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tippestwolf70
Member
227
04-01-2021, 04:25 PM
#6
The update didn't resolve the problem either.
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tippestwolf70
04-01-2021, 04:25 PM #6

The update didn't resolve the problem either.

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Dr_Wolfeo
Junior Member
5
04-02-2021, 03:41 PM
#7
Have you discovered a fix for this problem? I own the same motherboard with a 12600k and it’s really frustrating!
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Dr_Wolfeo
04-02-2021, 03:41 PM #7

Have you discovered a fix for this problem? I own the same motherboard with a 12600k and it’s really frustrating!

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Winner
Member
242
04-03-2021, 06:47 PM
#8
I encountered the same issue, did you resolve it?
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Winner
04-03-2021, 06:47 PM #8

I encountered the same issue, did you resolve it?