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Time-based question on the steam mount

Time-based question on the steam mount

N
NottaSpy
Member
232
03-21-2025, 10:35 AM
#1
I purchased Assassin's Creed Freedom Cry months ago assuming it offered more content than the DLC for AC4. When I noticed that wasn't the case, I reached out to Steam Support to ask if I could receive a refund to my Steam Wallet instead of getting both the standalone game and DLC. They told me an hour later that since I had played 12 hours and 36 minutes, they couldn't issue a refund. In the game, it shows I've logged 1 hour and 48 minutes of playtime, but I never left the game open or started anything else. On AC3 on Steam, it lists 42 hours of playtime, while the in-game timer says only 11 hours. Why the discrepancy? I'm curious if anyone knows what's going on. Would it make sense to contact Steam Support again and provide a screenshot of my playtime to request a refund? Thanks!
N
NottaSpy
03-21-2025, 10:35 AM #1

I purchased Assassin's Creed Freedom Cry months ago assuming it offered more content than the DLC for AC4. When I noticed that wasn't the case, I reached out to Steam Support to ask if I could receive a refund to my Steam Wallet instead of getting both the standalone game and DLC. They told me an hour later that since I had played 12 hours and 36 minutes, they couldn't issue a refund. In the game, it shows I've logged 1 hour and 48 minutes of playtime, but I never left the game open or started anything else. On AC3 on Steam, it lists 42 hours of playtime, while the in-game timer says only 11 hours. Why the discrepancy? I'm curious if anyone knows what's going on. Would it make sense to contact Steam Support again and provide a screenshot of my playtime to request a refund? Thanks!

I
Ipod984
Senior Member
707
03-21-2025, 02:43 PM
#2
Proof?
I
Ipod984
03-21-2025, 02:43 PM #2

Proof?

D
dm5k
Member
179
03-23-2025, 05:13 PM
#3
No, I'm not asking you to upload an image.
D
dm5k
03-23-2025, 05:13 PM #3

No, I'm not asking you to upload an image.

I
ille200306
Member
159
03-23-2025, 07:08 PM
#4
I can help with that. Just let me know what you'd like sent to Steam!
I
ille200306
03-23-2025, 07:08 PM #4

I can help with that. Just let me know what you'd like sent to Steam!

K
kcristan
Senior Member
514
04-03-2025, 03:40 PM
#5
It seems I checked the time when I logged into the game, not how long I played. I’m sure I spent under two hours, but I’m unsure where to find that info on AC:FC. If anyone knows how to view the played time, let me know. On Uplay’s stats, Freedom Cry doesn’t appear for me at all—only AC3 shows up. Here’s a link if it helps: http://imgur.com/iBbw56G http://imgur.com/HDuI3jm
K
kcristan
04-03-2025, 03:40 PM #5

It seems I checked the time when I logged into the game, not how long I played. I’m sure I spent under two hours, but I’m unsure where to find that info on AC:FC. If anyone knows how to view the played time, let me know. On Uplay’s stats, Freedom Cry doesn’t appear for me at all—only AC3 shows up. Here’s a link if it helps: http://imgur.com/iBbw56G http://imgur.com/HDuI3jm