F5F Stay Refreshed Hardware Desktop This processor restarts frequently.

This processor restarts frequently.

This processor restarts frequently.

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_Maddy__
Member
186
10-13-2022, 06:50 PM
#1
I acquired a new PC about a week ago. It began to malfunction without a blue screen two days back. It fails when installing software or trying to compress Assetto Corsa files. Once during game loading it restarts completely, never showing any crashes. In Event Viewer it displays “unexpected shutdown.” Compressing the game files caused repeated crashes after just ten seconds to a minute. After entering safe mode it remained stable and allowed successful compression. My Windows is fresh, I installed drivers from both ASUS and NVIDIA sites. BIOS version 2423 is outdated; I plan to update it today. I have disabled the D.O.C.P profile and used default BIOS settings. I’m updating drivers now. All temperatures are normal. Precision Boost overdrive was turned off in BIOS, and I’ve stress-tested with AIDA64, CyberChef R23, RealBench, and Prime95. Prime95 produced some errors but didn’t crash the system. Specifications include an ASUS Strix B550 gaming Ryzen 5 5600X, HyperX Predator 2x8GB RAM at 3200MHz, MSI RTX 3080, and a Corsair RM 850X NVMe SSD (850W).
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_Maddy__
10-13-2022, 06:50 PM #1

I acquired a new PC about a week ago. It began to malfunction without a blue screen two days back. It fails when installing software or trying to compress Assetto Corsa files. Once during game loading it restarts completely, never showing any crashes. In Event Viewer it displays “unexpected shutdown.” Compressing the game files caused repeated crashes after just ten seconds to a minute. After entering safe mode it remained stable and allowed successful compression. My Windows is fresh, I installed drivers from both ASUS and NVIDIA sites. BIOS version 2423 is outdated; I plan to update it today. I have disabled the D.O.C.P profile and used default BIOS settings. I’m updating drivers now. All temperatures are normal. Precision Boost overdrive was turned off in BIOS, and I’ve stress-tested with AIDA64, CyberChef R23, RealBench, and Prime95. Prime95 produced some errors but didn’t crash the system. Specifications include an ASUS Strix B550 gaming Ryzen 5 5600X, HyperX Predator 2x8GB RAM at 3200MHz, MSI RTX 3080, and a Corsair RM 850X NVMe SSD (850W).

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FELIPE369
Member
234
10-13-2022, 06:50 PM
#2
Could I point you to the QVL sheet for the 2000-5000 series? It doesn’t list that RAM kit, which might be causing your random crashes. I made a mistake and spent a long afternoon adjusting until I got stable performance. https://www.amd.com/en/products/ryzen-co...-processor
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FELIPE369
10-13-2022, 06:50 PM #2

Could I point you to the QVL sheet for the 2000-5000 series? It doesn’t list that RAM kit, which might be causing your random crashes. I made a mistake and spent a long afternoon adjusting until I got stable performance. https://www.amd.com/en/products/ryzen-co...-processor

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CatNinjaXD
Member
208
10-13-2022, 06:50 PM
#3
These issues often relate to the CPU or memory. You could check the RAM using PassMark Memtest86.
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CatNinjaXD
10-13-2022, 06:50 PM #3

These issues often relate to the CPU or memory. You could check the RAM using PassMark Memtest86.

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rgridou
Junior Member
9
10-13-2022, 06:50 PM
#4
I have a used PC part I can test—Ballistix 3000MHz or 3200MHz. I don’t know which one. I’ll try it at home and swap my old RAM sticks afterward. It’s strange that the system stopped crashing after entering Safe Mode. Note: Prime reported an error about rounding issues, but my PC didn’t crash. I’m looking for a program that crashes to help fix the problem.
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rgridou
10-13-2022, 06:50 PM #4

I have a used PC part I can test—Ballistix 3000MHz or 3200MHz. I don’t know which one. I’ll try it at home and swap my old RAM sticks afterward. It’s strange that the system stopped crashing after entering Safe Mode. Note: Prime reported an error about rounding issues, but my PC didn’t crash. I’m looking for a program that crashes to help fix the problem.

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myronvisser
Member
188
10-13-2022, 06:50 PM
#5
OCCT refers to CPU Linpack performance testing.
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myronvisser
10-13-2022, 06:50 PM #5

OCCT refers to CPU Linpack performance testing.

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PAUUN_
Member
52
10-13-2022, 06:50 PM
#6
I'll try this when I get home and then swap the RAM sticks. I looked at your compatibility site and noticed crucial Ballistix rams there. Just want to fix this so I can sell my old PC. If something isn't working and I need to send parts for warranty, I'd like another machine.
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PAUUN_
10-13-2022, 06:50 PM #6

I'll try this when I get home and then swap the RAM sticks. I looked at your compatibility site and noticed crucial Ballistix rams there. Just want to fix this so I can sell my old PC. If something isn't working and I need to send parts for warranty, I'd like another machine.

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GameBoosh
Senior Member
470
10-13-2022, 06:50 PM
#7
Monitor part numbers closely as minor variations can lead to significant differences. CMK16GX4M2Z3200C16 appears in the list, while CMK16GX4M2B3200C16 does not. The 2B kit I own had trouble achieving stability.
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GameBoosh
10-13-2022, 06:50 PM #7

Monitor part numbers closely as minor variations can lead to significant differences. CMK16GX4M2Z3200C16 appears in the list, while CMK16GX4M2B3200C16 does not. The 2B kit I own had trouble achieving stability.

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sunemoonsong
Senior Member
380
10-13-2022, 06:50 PM
#8
I possess a model number written on my notepad. Someone with identical issues reached out, asking if it's safe to proceed. They shared that the hardware matches—same motherboard and CPU—and the problem appears consistent. The same error shows up in Prime95. https://forums. This person found another case with identical CPU but a different motherboard. Both encountered the same kernel error in EvenViewer and the same Prime95 issue. Perhaps I should attempt these solutions first. I've heard that updating the BIOS or adjusting RAM timings and voltages can resolve the issue for many users. I plan to try this approach first, then run an OCCT test. I'll update and report back. If those steps fail, I'll consider other RAM configurations. With BIOS version 2423, I intend to upgrade it to 2803.
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sunemoonsong
10-13-2022, 06:50 PM #8

I possess a model number written on my notepad. Someone with identical issues reached out, asking if it's safe to proceed. They shared that the hardware matches—same motherboard and CPU—and the problem appears consistent. The same error shows up in Prime95. https://forums. This person found another case with identical CPU but a different motherboard. Both encountered the same kernel error in EvenViewer and the same Prime95 issue. Perhaps I should attempt these solutions first. I've heard that updating the BIOS or adjusting RAM timings and voltages can resolve the issue for many users. I plan to try this approach first, then run an OCCT test. I'll update and report back. If those steps fail, I'll consider other RAM configurations. With BIOS version 2423, I intend to upgrade it to 2803.

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Outboard89
Junior Member
12
10-13-2022, 06:50 PM
#9
I updated the latest BIOS. After that, I executed prime95 for ten minutes without any errors, which is the first time. Then I applied a D.O.C.P profile and ran it again smoothly. I’m hoping the BIOS update resolved my issue. I plan to restart my PC and continue using OCCT, which I’ve already downloaded. Which test should I perform next? I’ll let you know if it still crashes or if it works. Thanks for your assistance!
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Outboard89
10-13-2022, 06:50 PM #9

I updated the latest BIOS. After that, I executed prime95 for ten minutes without any errors, which is the first time. Then I applied a D.O.C.P profile and ran it again smoothly. I’m hoping the BIOS update resolved my issue. I plan to restart my PC and continue using OCCT, which I’ve already downloaded. Which test should I perform next? I’ll let you know if it still crashes or if it works. Thanks for your assistance!