This new computer is experiencing frequent crashes.
This new computer is experiencing frequent crashes.
I've received a new PC from Digital Storm that cost more than $6000, but it's now frequently crashing and becoming nearly non-functional. The problems seem to intensify over time, starting from the first issue and worsening with each occurrence. Playing World of Tanks is no longer possible; crashes happen after every match or even before I start, while changing modules. I opened the Prime Video app to stream a show, but my PC froze blue, and when I tried to boot it up, Prime Video was corrupted, requiring a reinstall. I turned off XMP settings, adjusted the BIOS CPU configuration for better battery life (though I'm still using the PC), and updated the BIOS to the latest version. All drivers are current, yet the issue remains. I’m unsure what to do next. I’ve filed a support ticket with Digital Storm twice, but they’re waiting until the weekend to respond. Their first call ignored my errors in Event Viewer and mini dump logs, insisting I just use the PC until it crashes again. The logs indicate CPU problems—state issues where the processor gets stuck—and a double fault error, along with hypervisor complications. My system runs Intel 19 14900K, MSI GeForce RTX 4090, and ASUS ROG Maximus z790 Dark Hero RAM (64GB DDR5 6000MHz). I also noticed my monitor takes time to respond when I power on the PC; sometimes it receives a signal before the PC logs in, making BIOS access difficult. Last time I entered BIOS, I had to connect the monitor via HDMI (using DisplayPort on the 4090), which worked—though I’m unsure if that was the cause. My current monitor is a Samsung Odyssey G5.
Check your CPU and GPU temperatures, idle and under load readings. Does this model come with a custom liquid cooling setup? When you filled the loop, did you completely remove all air bubbles? Restore your BIOS settings to their default state—avoid any overclocking or underclocking at this stage. Keep XMP disabled for now. Provide details on the actual errors displayed during bluescreens; tools like bluescreenview can help identify them easily.
My temperatures are running low. The highest I noticed was 76 degrees during a game at ultra settings, with the CPU using about 15% of its capacity. The NVIDIA experience app doesn’t display CPU temperatures. I haven’t enabled XMP since turning it off, and my BIOS is set to default except for a short change in logo display to make entering easier. I’ll review the error logs and share them here.
It seems this item has worn out rapidly—please process the return.
I submitted another support request, yet I regained no confidence in them following the initial interaction. Even though the problem was minor then and appeared resolved quickly, their dismissal of logs and errors in the event viewer—claiming they were unimportant—only worsened my concerns.
Check your CPU temperatures using HWMonitor for idle and load conditions.
They probably didn’t verify the stock condition or include microcode updates before sending the system. It seems the latest order might already be in use for months.
I received the PC in September, the latest BIOS with the newest Intel micropatch was released in October. I updated the BIOS already, but the problem persisted. Digital Storm provided the BIOS on August 8 (the most recent version available at the time of purchase).