This could be possible, but it's worth verifying the details.
This could be possible, but it's worth verifying the details.
They continue to benefit from it, making it a mutually advantageous scenario. ISPs in western Europe (excluding France and the UK) tend to perform well, which is understandable.
I spotted the issue! After carefully going through the terms, they didn't mislead me, but what they omitted was that my contract period would increase by two years each time. When I realized this, the representative called again before I could fully clarify the situation. He instantly told me it was the same and offered to cancel everything immediately, giving me a sincere apology. He also mentioned he'd report this to the sales department leader since they're only a subcontractor, not part of the main branch—this kind of behavior isn't acceptable.
Of course, this likely came to ease my concerns. With the ISP market being highly competitive, I could easily switch to at least four other providers nearby. My current provider has actually won some customer service awards, and he quickly wanted to cancel everything right away, trying to fix things before I finished explaining. All these factors made me think: "It's just the sales team that's not up to standard, not the whole company." That makes sense.
After receiving the confirmation email, he advised me to call the sales department again once I got it, explain what happened, and I'd receive a free upgraded router without any changes to my contract—because he marked my case. Over the past five years with them, I've always felt supported, so it seems the problem is limited to the sales team only.
In short, trust your instincts if something feels off and always check the fine print.
It seems like a typical sales pitch from a major telecom company. Usually, they lock in terms for 1 to 2 years and prices can change unexpectedly. They often bundle extra charges like TV fees, sports access, DVR costs, and more. Even with a contract, hidden fees can increase over time. Modem rental is usually optional, but rates rise if you break the agreement. If your area has several providers, switching can save money. I’m not in that situation, so I stick to my current plan. Comcast doesn’t seem to offer contracts just for Internet-only users.