Thermal paste for Wraith Prism that's lodged on a Ryzen 3800X

zanephua
Member

09-06-2019, 04:12 PM

Hi everyone, I bought a new NH-D15 cooler to swap out the Wraith Prism model. After taking it out, the stock cooler stuck tightly to the CPU. Once I finally removed it, the CPU also came out with the Wraith Prism. Then I noticed the pins were bent—look at the image below! When trying to take the CPU out, the thermal paste felt like it was holding everything together. Did anyone else experience this issue? It looks like the manufacturer didn’t include a CPU brace to keep the CPU secure. Any advice or suggestions?

zanephua

09-06-2019, 04:12 PM #1

ZeruGames
Member

09-21-2019, 11:18 PM

We've seen this before, so everything should be okay. We'll handle the CPU carefully. To release the CPU from the cooler, apply a small amount of IPA on the sides to loosen it—you can use dental floss and twist gently. Alternatively, apply pressure from below using a screwdriver wrapped in electrical tape. Once removed, we'll fix any bent pins.

ZeruGames

09-21-2019, 11:18 PM #2

JoshuaG144
Junior Member

09-22-2019, 12:41 AM

I've encountered this situation before. It's happened to me too, though I managed to fix it by adjusting the cooler slightly. Please try straightening those pins. Thanks for your patience.

JoshuaG144

09-22-2019, 12:41 AM #3

I've encountered this situation before. It's happened to me too, though I managed to fix it by adjusting the cooler slightly. Please try straightening those pins. Thanks for your patience.

GolDaM
Junior Member

09-22-2019, 02:14 AM

Successfully extracted it now. I’m using a pen knife to bend the pins back. That was a tough process. I’ll need the camera flash to guide me. AMD should offer a retention bracket similar to their Intel designs.

GolDaM

09-22-2019, 02:14 AM #4

Fluby41
Junior Member

09-22-2019, 03:07 AM

I finally got that component out... Jesus, I didn’t realize the CPU was connected to the cooler’s heat sink. AMD needs to fix this.

Fluby41

09-22-2019, 03:07 AM #5

I finally got that component out... Jesus, I didn’t realize the CPU was connected to the cooler’s heat sink. AMD needs to fix this.

Nixation
Member

222

09-22-2019, 06:35 AM

It seems like the issue is still occurring occasionally. The mounting mechanism of the CPU might need better improvements, though it's unlikely to change soon. Were you able to fix the pin placement?

Nixation

09-22-2019, 06:35 AM #6

It seems like the issue is still occurring occasionally. The mounting mechanism of the CPU might need better improvements, though it's unlikely to change soon. Were you able to fix the pin placement?

nono569
Junior Member

10-09-2019, 04:56 PM

I organized the pins with a pen knife. Next, I carefully inserted it into the CPU socket, aligning the holes to secure it properly.

nono569

10-09-2019, 04:56 PM #7

I organized the pins with a pen knife. Next, I carefully inserted it into the CPU socket, aligning the holes to secure it properly.

Edo19
Member

165

10-11-2019, 03:24 AM

Because of this, it's best not to take off the CPU cooler when the system isn't hot. Doing so adds unnecessary trouble and could lead to removing the CPU from its socket. When you need to take out the Noctua cooler, allow the PC to cool down fully, then power off and remove the cooler.

Edo19

10-11-2019, 03:24 AM #8

Gipper11
Junior Member

10-11-2019, 09:22 AM

This is helpful guidance.

Gipper11

10-11-2019, 09:22 AM #9

This is helpful guidance.