There is a strange problem where my screen turns black and I get logged out from Windows.
There is a strange problem where my screen turns black and I get logged out from Windows.
I haven't managed to identify the exact reason for the problem. I could run a demanding game for three hours without any issues, yet my PC would suddenly crash five times in ten minutes, leaving me with a black screen and logged out. After that, the audio would still play. I've tried updating graphics drivers and performing a clean Windows install, but neither solution worked. I would value any suggestions on how to address this situation.
complete system specifications available. brand and model of the power supply included.
CPU - AMD Ryzen 7 5800X (8X 3.8GHz/32MB L3 Cache)
CPU Cooling - NZXT Kraken X63 280mm Radiator RGB
Memory - 16GB [8 GB x 2] DDR4-3200 Module
GPU - NVIDIA GeForce RTX 3060 Ti - 8GB GDDR6
Motherboard - ASUS PRIME B550-PLUS AC-HES
PSU - 750 Watt - 80 PLUS Gold Certified
SSD - 500GB WD Blue SN550 M.2 PCle NVMe SSD
HDD - 1TB Hard Drive - 32MB Cache, 7200RPM, 6.0Gb/s - Single Drive
Sound Card - 3D Premium Surround Sound Onboard
Network Card - Built-in LAN Network
OS - Windows 11
Monitor - ASUS VG248QG 165Hz
Case - Deepcool CL500 4F Tempered Glass Case
Case Fans - 3x [ARGB] Deepcool CF120 PLUS 120mm Addressable RGB Fan
Let me check and see what I can find for you. Is there a particular option you'd like advice on?
Are you certain you're logged off? If the screen is completely black, it could be related to a graphics card issue. There might also be a power problem. If the system does log you out, it suggests either Winkey+L was activated or someone remotely accessed your PC without you realizing. Also, could you tell me the model of your PSU? It might not be the issue.
When the screen goes black, I have to enter my password to log in. Occasionally it does not log me out. It's a High Power 750w 80 plus gold model from 2019. I've had this PC for more than four years and only recently started experiencing these problems.