The wireless connection isn't great, and the Wi-Fi signal is weak.
The wireless connection isn't great, and the Wi-Fi signal is weak.
You're dealing with a tricky situation. It sounds like your internet speed drop might be linked to your router, not the cable service itself. Since your router is over 90 days old, it could be time to upgrade or contact Netgear for support. The fact that speeds dropped significantly after payment suggests a possible throttling issue. You may need to pay Netgear to resolve the problem before they can fully assist you. For now, check if changing the Wi-Fi channel helps, but if not, consider reaching out to Netgear directly or exploring other solutions.
I've already tested it several times... it's strange how it functions well then, but after using it, it seems to lose a lot of its performance. Even though my router isn't bad, a $400 model might not be as reliable now compared to when I first bought it.
The situation suggests two main scenarios: either the router is malfunctioning, or external factors are affecting performance. It’s possible changes on the ISP’s side—like infrastructure issues or bandwidth allocation—are responsible. Wireless interference might also play a role if you’re near other access points. You could switch between 2.4GHz and 5GHz bands to see if that improves speed. If problems persist, consider resetting the router or contacting your ISP for further verification. It would be wise to ask them to test your connection bandwidth, even if it’s not their device. If none of these steps work, replacing the router might be the final resort.
I stick with 5 GHz if I can, because it’s faster. I tried 2.4 to check what I think. This time the settings went up, but I’ll try 2.5 to see how it performs. It’s frustrating since it used to be in the 170-175 range now—it’s suddenly in the 50-80, and I’m not sure if that’s possible. They said you can report speed with a direct connection, but wireless is slow. The router doesn’t give much info either. I remember they mentioned it would work if you texted speed over a direct link, but it seems like they don’t have much to say about wireless performance. It’s been a real hassle from the start this morning—it tested at 172, then got suspended. When I realized I missed the payment, I paid right away to get it back. After turning it back on, everything feels off. Lol, that’s rough!