The Windows 10 laptop is having problems switching between on and off states.
The Windows 10 laptop is having problems switching between on and off states.
Hi, I'm using a 2020 Dell XPS 15 with an I7 10750H processor and 32 GB of RAM. It has always functioned smoothly, but recently some unusual problems have emerged: 1. Pressing the shutdown button in Windows doesn't trigger any response; the laptop only powers off after roughly five minutes. Holding the power button still works. 2. When I restart the device, I sometimes encounter a black screen during the window interface loading. This isn't related to display or graphics issues, as the lock screen remains functional. The black screen is rare and usually takes up to five minutes for the taskbar to appear. Other times everything operates normally, but I receive a warning about a memory access error in CefSharp.BrowserSubprocess.exe. What I've tried so far: 1. Restarting the computer 2. Checking for suspicious processes in Task Manager 3. Running standard anti-malware scans (no concerning findings). My guess is that a few days ago my sister borrowed my laptop for urgent work. She let a colleague remotely access it to install what seemed like unauthorized software. I wasn't informed until later. I suspect this might be linked to the current issues, though I'm not certain. If possible, I'd really appreciate assistance in diagnosing and resolving this. A simple solution would be to reset everything and reinstall Windows, but I have sensitive work data and limited backup space—only cloud storage is available. I’d prefer to avoid that option if it’s feasible.
I’m observing some problems and it seems Windows might be a bit damaged. I’ve experienced several issues over time, so here are a few steps that could help. First, open Command Prompt with admin privileges and run the command sfc /scannow—it usually resolves most corruption problems. If that doesn’t work, try launching Explorer.exe directly by pressing Windows + R, typing explorer.exe, and hitting Enter. This should force Windows to start immediately. If this fixes the black screen issue, follow the instructions in the output. To proceed safely, download a Windows ISO from Microsoft, extract it using 7-Zip or WinRAR, and run setup.exe inside the ISO. When prompted, choose to keep everything; this will reinstall Windows completely without losing any files or applications. Be sure to remove any installed software beforehand, as those can interfere. These actions should address the bugs I’ve encountered during my installation process.
Attempt to fix your existing Windows setup. For the shutdown problem, open the control panel, look for "fast startup" or a similar option and disable it. Also, consider updating Edge and WebView2 runtime since the Cef Sharp error is connected to that.