F5F Stay Refreshed Hardware Desktop The Type C port on your Asus Prime Z690-P D4 isn't connecting properly.

The Type C port on your Asus Prime Z690-P D4 isn't connecting properly.

The Type C port on your Asus Prime Z690-P D4 isn't connecting properly.

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X
XoGeeKoX
Member
63
03-16-2021, 06:50 PM
#1
As the title says, my type c port isn't working. At all. I tried different cables, and plugged in different things and nothing. No power either. Won't charge my phone or anything. I've checked drivers, updated the bios to the latest version, and nothing. I don't really know what else to do. Has anyone else experienced this same issue? If there's any info you need let me know. Thank you all. Note: I maybe thought that my motherboard was defective, but my brother just got the same line of board (asus primeZ790 ddr5) and his type c port is the same as mine. So maybe I'm missing something? idk. thanks again. Edited January 16, 2024 by Antulio_78
X
XoGeeKoX
03-16-2021, 06:50 PM #1

As the title says, my type c port isn't working. At all. I tried different cables, and plugged in different things and nothing. No power either. Won't charge my phone or anything. I've checked drivers, updated the bios to the latest version, and nothing. I don't really know what else to do. Has anyone else experienced this same issue? If there's any info you need let me know. Thank you all. Note: I maybe thought that my motherboard was defective, but my brother just got the same line of board (asus primeZ790 ddr5) and his type c port is the same as mine. So maybe I'm missing something? idk. thanks again. Edited January 16, 2024 by Antulio_78

C
Cookies__Play
Junior Member
15
03-17-2021, 03:05 AM
#2
No issues reported with the front, rear, or both USB C ports.
C
Cookies__Play
03-17-2021, 03:05 AM #2

No issues reported with the front, rear, or both USB C ports.

P
Pollerino
Member
223
04-03-2021, 06:05 AM
#3
No issues with any additional ports. All other USB connections function properly. I only have a single Type C port, which appears to be malfunctioning.
P
Pollerino
04-03-2021, 06:05 AM #3

No issues with any additional ports. All other USB connections function properly. I only have a single Type C port, which appears to be malfunctioning.

W
Wallyy
Junior Member
2
04-03-2021, 10:25 AM
#4
No issues with any additional ports. All other USB connections function properly. I only have a single Type C port, which appears to be malfunctioning.
W
Wallyy
04-03-2021, 10:25 AM #4

No issues with any additional ports. All other USB connections function properly. I only have a single Type C port, which appears to be malfunctioning.

P
pooh_bear6
Member
192
04-03-2021, 03:19 PM
#5
It has a single rear USB-C port and one front panel USB-C connector. I’m trying to figure out which one might be causing issues.
P
pooh_bear6
04-03-2021, 03:19 PM #5

It has a single rear USB-C port and one front panel USB-C connector. I’m trying to figure out which one might be causing issues.

F
FULK300K
Member
59
04-03-2021, 04:16 PM
#6
The back one.
F
FULK300K
04-03-2021, 04:16 PM #6

The back one.

M
Metanium
Member
122
04-03-2021, 06:36 PM
#7
Was die USB-Verbindung bisher nicht funktioniert oder ist es erst kürzlich geschehen? Hast du dein Board gebraucht oder von einem vertrauenswürdigen Händler gekauft? Hast du die Einstellungen im BIOS geändert? Welches Betriebssystem verwendest du?
M
Metanium
04-03-2021, 06:36 PM #7

Was die USB-Verbindung bisher nicht funktioniert oder ist es erst kürzlich geschehen? Hast du dein Board gebraucht oder von einem vertrauenswürdigen Händler gekauft? Hast du die Einstellungen im BIOS geändert? Welches Betriebssystem verwendest du?

B
betomblok
Member
196
04-04-2021, 03:00 AM
#8
It hasn't functioned properly at all. I didn't use it fresh out of the box. It's only been recently that I tried charging my phone and plugged it in without any results. I've also tested other devices like a PS5 controller and an Oculus Quest 2. The board was brand new from Best Buy. Only minor changes were made to the BIOS—just enabling the Rescue Bar and XMP profile. I'm running the newest version of Windows 11.
B
betomblok
04-04-2021, 03:00 AM #8

It hasn't functioned properly at all. I didn't use it fresh out of the box. It's only been recently that I tried charging my phone and plugged it in without any results. I've also tested other devices like a PS5 controller and an Oculus Quest 2. The board was brand new from Best Buy. Only minor changes were made to the BIOS—just enabling the Rescue Bar and XMP profile. I'm running the newest version of Windows 11.

Z
zMadeus
Posting Freak
755
04-05-2021, 06:13 AM
#9
This suggests a motherboard issue. Consider clearing CMOS or resetting the BIOS to factory settings. You might also test the connection via a USB-C to Micro USB adapter and use a functional USB 2.0 device, such as an Arduino board.
Z
zMadeus
04-05-2021, 06:13 AM #9

This suggests a motherboard issue. Consider clearing CMOS or resetting the BIOS to factory settings. You might also test the connection via a USB-C to Micro USB adapter and use a functional USB 2.0 device, such as an Arduino board.

C
CommanderWoof
Member
52
04-09-2021, 12:30 PM
#10
Download the Armory Crate and make the necessary updates. It seems you're likely missing the chipset drivers. If that fails, reset the CMOS. Check Device Manager for a Thunderbolt Controller or any devices labeled as "Edit: No Thunderbolt Controller" on your board—just ignore this. I'm an idiot. Edited January 20, 2024 by problemsolver Stupid
C
CommanderWoof
04-09-2021, 12:30 PM #10

Download the Armory Crate and make the necessary updates. It seems you're likely missing the chipset drivers. If that fails, reset the CMOS. Check Device Manager for a Thunderbolt Controller or any devices labeled as "Edit: No Thunderbolt Controller" on your board—just ignore this. I'm an idiot. Edited January 20, 2024 by problemsolver Stupid

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