The system keeps restarting from standby, what should I do?
The system keeps restarting from standby, what should I do?
TL;DR Bolded
I've had this issue for months (maybe longer). I'm not sure when it started, but here's what happens:
My monitor will go into standby mode, after 3-7 minutes
(no set amount of time)
it will wake from standby, display nothing on the screen
for a second (a black screen),
then it will turn back off
, and show DisplayPort in the top right corner before fulling
going back into standby mode.
For a time after replacing my DisplayPort cable I noticed the monitor would only do this wake cycle every other time the monitor went to sleep. It's very inconsistent, sometimes now it will wake after an hour, other times it starts within a few minutes of standby mode, and sometimes it doesn't seem to wake at all.
Any help or insight would be so greatly appreciated! This has been driving me nuts for months!!
So I finally got an energy trace report and found the (potential) culprit.
It appears to be the AMD display driver "amduw23g" going haywire and waking my monitor.
No idea what to do about this still.
🙁
I've tried:
Clean booting Windows
Booting into Safe mode
Running Windows update
Updating BIOS (was running latest BIOS already)
Updating drivers as listed on
ASUS' website
Running an Energy Trace which showed my GPU was causing the system to wake up (energy trace link:
https://drive.google.com/file/d/1JNVVLei...sp=sharing
)
Newer Energy Trace (after all the troubleshooting):
https://drive.google.com/file/d/1jCZrvXo...sp=sharing
Installing latest GPU Drivers
Clean uninstalling GPU Drivers using Display Driver Uninstaller and reinstalling fresh
Clean uninstalling and then flashing OLD display drivers from 2022
Switching DisplayPort cables (twice); first
new
one was DisplayPort 1.2, most recent is 2.1 and VESA Certified (so no potential of pin 20 issue).
Switching to integrated GPU (problem goes away)
Removing and reseating GPU
CMD sfc /scannow (errors found and repaired; ran multiple times to be sure)
Specs:
CPU: Ryzen 7 7800X3D
GPU: AMD Radeon RX 6950XT (XFX Speedster MERC319)
Motherboard: ASUS TUF GAMING X670E-PLUS WIFI 6E (BIOS 2613)
RAM: G.SKILL Flare X5 32GB (2 x 16GB) 288-Pin PC RAM DDR5 6000 (Model F5-6000J3038F16GX2-FX5)
PSU: Corsair RM1000x Shift
Monitor: LG 27GL83A-B
Windows Details:
Edition: Windows 10 Home
Version: 22H2
Installed on: 4/30/2023
OS build: 19045.4651
Experience: Windows Feature Experience Pack 1000.19060.1000.0
Speccy Link:
http://speccy.piriform.com/results/z5DlI...jecUciPdMa
Since you changed to integrated graphics and everything works well, I believe the problem lies with your GPU. It’s a matter of the GPU being responsible for the inconsistencies you’re experiencing, even though it still operates normally. This issue occurred with my Gigabyte 3070Ti. After updating the latest driver, it would wake up almost immediately but would also prevent normal use, causing a black screen until a forced restart. Restoring the driver to factory settings from the manufacturer’s site resolved the problem completely. I’ve since switched to a 3080 and can sleep and wake my PC without issues. The screen won’t turn on unexpectedly while it’s asleep, though background processes might trigger that behavior. My guess is still that the GPU is the culprit.
Regrettably, going back to any earlier driver doesn't alter this pattern.
The current issue is just appearing entirely unpredictable.
Occasionally it occurs, other times it doesn't. It seems to occur more often when I start an energy trace in the command prompt.
I could attempt this on another system, but it would require a lot of time.
🙁
Yeah, unfortunately without testing it in another system to definitely rule out the likes of the GPU being an issue, it's difficult to say really.
When you say any Driver, it needs to be the very first driver for that card (released by manufacturer)
People need to stay updated. Remove the driver program that performs this check.
I also tried the default drivers, but they caused total instability on my system. It seemed like every driver was failing, making it hard to understand what went wrong. However, I found a solution: running an energy trace through the command prompt (powercfg /energy /trace /d C:\Users\Me\Desktop /duration 600) resolved the problem. This method has worked consistently over multiple attempts. The monitor never wakes during or after testing, but it fluctuates if I manually restart the system without an energy trace.
So I managed to catch an energy trace and identify the culprit. It seems to be the AMD display driver "amduw23g" malfunctioning and causing my monitor to wake up. You can observe in the Power>Device Dstate section a high number of D3 signals from this driver. This happens quite unpredictably. I haven't been able to consistently reproduce this issue, which made it possible for me to record it on an energy trace. I want to emphasize again that I've already tried reinstalling new drivers and several old ones, but the behavior remains consistent even with the first driver. Any suggestions?
I believe the AMD Software Utility will alert me if I decide to install it, even though I only installed the driver file itself. I have tried many driver versions before, and each one (after a clean installation using DDU) has this problem for me. I also noticed that the GPU RADEON light sometimes turns on and off unexpectedly when the monitor is in standby mode—does this offer any additional hints?
Check Reliability History/Monitor and Event Viewer.
Both tools might record error codes, warnings, or important events just before or during the monitor entering standby, being alerted, etc.
You may also open Device Manager and review log entries through Monitor > Action > Properties > Events.
Avoid using any third-party utilities or installers.
Download all drivers directly from the manufacturer's official website. (Make sure you're on the genuine site.)
Install and set up the drivers yourself for better control and visibility.