The system experiences frequent crashes during gameplay.
The system experiences frequent crashes during gameplay.
Hello, I'm trying to fix a problem where my PC crashes while gaming, happening within about 30 minutes of playing. I've already reset the system thinking a program might be the cause, but after a full reset, deleting files and reinstalling Windows didn't stop it. The first game I tried after the reset crashed again. I suspect there might be a hardware issue now, but I'm unsure how to proceed. Could you help me access the event viewer log and the minidump file? I don't know how to read the information on them. Your assistance would be really appreciated. Thank you.
System specifications are available, including the PSU's make, model, or part number. The age of the PSU is provided as well. Additionally, it is noted whether the PSU was purchased new, used, or refurbished.
Hello, yes sorry I should have mentioned that in the first post.
Windows 11
Mobo - Gigabyte x590 Aorus Xtreme
CPU - AMD 5950x
AIO - Aorus Waterforce 360 rad
GPU - 3090 FE
RAM - 32 GB DDR4 4266 Trident Z
Storage - 1 tb m.2
PSU - Seasonic 1300 Platinum
This was a fresh build purchased from the FB marketplace by someone very interested in technology. The listing claimed all components were new, so I assume the PSU was brand new too.
Additionally, I ran the RAM twice with memtest86 and saw no problems either time. Still, I’m still considering a potential RAM issue.
The RAM speed cannot be matched exactly to a 1:1 ratio. Adjust it to a less demanding DOCP profile such as 3600-4000 MT/s or revert to JEDEC speeds for testing. Have you performed a fresh installation of Windows? What is the precise model of your Seasonic platinum 1300w PSU? Are all CPU power cables correctly placed in the top left area of the motherboard? Do you have three 8-pin cables connected to and from the PSU plug in the 3090 FE?
Power delivery. Either overheating CPU/GPU or PSU issue. Rarely, MoBo VRMs or main electricity grid.
So, what are under load temps for CPU and GPU?
You can use HWinfo64 in sensors mode for seeing temps:
https://www.hwinfo.com/download/
There is only one: Seasonic PRIME PX-1300,
specs:
https://seasonic.com/prime-px/
RTX 3090 FE doesn't use 3x 8-pin PCI-E power cables. Instead, it uses 12-pin PCI-E (forerunner of 12VHPWR connector),
specs:
https://www.techpowerup.com/gpu-specs/ge...3090.c3622
So, OP must use an adapter.
PRIME PX-1300 was released in 2019. So, it would be safe to assume that your PSU is at least 6 years old. Now, PRIME PX-1300, with 12 year warranty, is a great quality PSU.
(Oh, PSU's warranty did transfer over you as well, since Seasonic is only one who offers transferable warranty. But this is a secret 🤫
source
, and with this, when need be, you can RMA the PSU.)
In most situations, great quality PSU should not act up. Unless previous owner abused it somehow. Still, PRIME is robust and i'm doubtful that PSU would be an issue. Nevertheless, PSU issue can not be ruled out since there are lemons even among the best. And kernel ID41 is power delivery error, pointing towards PSU to be one possible source of the issue.
So, to rule out PSU's issue, do try with 2nd, good/great quality, known to work PSU. If all is well with 2nd PSU, you can RMA your PX-1300 and get working replacement, whereby after that, you're golden.
Btw, welcome to the PRIME family!
(I'm running two PRIME units myself, but mine are TX-650 ones, powering my Skylake and Haswell builds, full specs with pics in my sig.)
I understand your concern. The adapter needs 3x8 pin PCIe power connectors, is it true? I want to know if they are connecting any of the PCIe power cables between the PSU and the graphics card. There have been many versions of that PSU in the past.
The memory frequency is now set to the default value; I reset the BIOS while troubleshooting. All DRAM configurations are automatic, and the memory frequency stands at 2133 MHz according to the BIOS setting. I simply copied the specifications from the owner's manual when I documented this, sorry for any confusion.
A fresh installation was completed. The power supply unit mentioned earlier is the PX-1300. All connections are properly secured.
I've been using HWInfo to track temperatures, assuming that was the issue. Since the PC restarts and hard resets, I've been logging data continuously and reviewing it afterward—no spikes in CPU or GPU temperatures were observed. In game logs before a crash, both temperatures stayed below 70°C.
Thank you for the guidance on the warranty. I considered the PSU might be the culprit but didn't know how to test it. I think I can find someone else to replace it temporarily to verify. I'll try that!
Well, you haven't mentioned that you're familiar with this. What you described was a direct connection from the PSU to the GPU, without any adapters or power cable extensions. I've adjusted that.
The "Seasonic PRIME Platinum 1300w PSU" was released in 2018/19. The unit you linked is the "Seasonic Prime PX-1300w PSU," which is a different model. There were at least two versions of the PRIME PX-1300w—one with ATX3.0 and another without it, all under the same exact number.