The Synology NAS DS1515+ is not powering on.

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06-02-2016, 10:26 AM

My Synology NAS (DS1515+) isn't powering on at all. I suspect the power supply unit might be faulty, though it's possible the motherboard is affected. I've already completed the Paper Clip test successfully—when I connect the PSU to my NAS it remains inactive, and the fans on the PSU don’t start up. I need to recover a lot of data from the drives, but I’m unsure how to proceed. There are no visible signs indicating the motherboard is completely dead. I could purchase a replacement PSU to test (I don’t have one right now) and see if it works. By the way, the PSU model I have is a Delta Electronics, Inc. DPS-250AB-44B or a Synology 250W_3 (same unit), which has 24P+12P+8P. Thanks in advance. PSU Sticker: https://imgur.com/CMvIUBD Synology Spare Parts Site: https://imgur.com/drmbi7H Synology NAS info: https://imgur.com/Uxi9muu

xXHerobryanXx

06-02-2016, 10:26 AM #1

TheBread69
Member

200

06-03-2016, 05:37 AM

I believe you should contact Synology. It seems they might have issued a non-functional update. Please confirm.

TheBread69

06-03-2016, 05:37 AM #2

I believe you should contact Synology. It seems they might have issued a non-functional update. Please confirm.

gefahr_m
Member

126

06-03-2016, 12:26 PM

I plan to reach out to Synology, though I've used it for years and it's remained stable until now, so I wouldn't consider it outdated right out of the box.

gefahr_m

06-03-2016, 12:26 PM #3

I plan to reach out to Synology, though I've used it for years and it's remained stable until now, so I wouldn't consider it outdated right out of the box.

leo_b0a
Member

199

06-05-2016, 11:21 AM

Yes, I did it in a Linus way!

leo_b0a

06-05-2016, 11:21 AM #4

Yes, I did it in a Linus way!

Butterfly1416
Senior Member

701

06-05-2016, 01:45 PM

I don’t possess the same skills as Linus to handle this. It worked well in the evening, but the problem arose the next day.

Butterfly1416

06-05-2016, 01:45 PM #5

I don’t possess the same skills as Linus to handle this. It worked well in the evening, but the problem arose the next day.

MettaloCaft
Senior Member

396

06-07-2016, 01:08 AM

Was es mit dem Stromstoß zu tun, und wurde es versehentlich mit der Hand berührt oder ausgeschaltet? Gibt es Lichtquellen innerhalb des Geräts, die sich aktiviert haben?

MettaloCaft

06-07-2016, 01:08 AM #6

Was es mit dem Stromstoß zu tun, und wurde es versehentlich mit der Hand berührt oder ausgeschaltet? Gibt es Lichtquellen innerhalb des Geräts, die sich aktiviert haben?

quadlaser
Member

06-11-2016, 05:47 AM

It doesn’t seem linked to a surge protector, but I’m unsure about any voltage spikes. If a surge existed, the power supply would likely fail, which would explain the failed paperclip test. This also doesn’t account for the successful test result.

quadlaser

06-11-2016, 05:47 AM #7

DKSerious
Junior Member

06-11-2016, 06:34 AM

I recommend reaching out to Synology via email. Their team regularly handles such matters.

DKSerious

06-11-2016, 06:34 AM #8

I recommend reaching out to Synology via email. Their team regularly handles such matters.

kcaz56
Senior Member

664

06-11-2016, 08:10 AM

Thank you for your assistance. Should I not find support from Synology or if their guidance doesn't work, I anticipate encountering further updates.

kcaz56

06-11-2016, 08:10 AM #9

Thank you for your assistance. Should I not find support from Synology or if their guidance doesn't work, I anticipate encountering further updates.

Feuersturm1704
Junior Member

06-12-2016, 05:35 PM

#10

No device would have survived without a surge protector.

Feuersturm1704

06-12-2016, 05:35 PM #10

No device would have survived without a surge protector.

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