The SSD is not functioning properly.
The SSD is not functioning properly.
My Samsung 980 has been dropping out on my Dell G15 5515 laptop. What happens is that my drive randomly stops responding. Explorer locks up if I try to use it and so will other programs expecting to use the drive. It also prevents me from shutting down with the windows menu because it will either get stuck on the shutting down screen or it won't even show that screen at all. The only way I have gotten it to happen somewhat consistently is steam game updates that have a lot of disk access. It has also happened with no/little foreground disk usage, but maybe steam was downloading in the background. It has also happened without steam running at all. Is there anything software related I should try, or is it just a bad drive? I've tried: Physically unplugging and reinserting the drive Trying the chipset drivers from both AMD and Dell All 4 diagonistic scans in samsung magician. All pass Updated drive firmware Updated BIOS Reset bios to optimized defaults Running the longer scans while downloading a game update. The percentage gets stuck, and the eta decreases until it gets stuck at 0. Watching cystaldiskinfo and pressing F5 while downloading an update. I have seen it stop working lower than 55 C.
For those who read this, it looks like I might have identified the issue. HWinfo is interpreting two sensors differently, and the controller is overheating when under stress. It doesn’t shut down in a way that lets windows or programs respond. Probably needs an SSD heatsink. Updated: Still happening even at lower temps. Planning a follow-up post.