The Sonos beam ceased functioning on my Samsung device.
The Sonos beam ceased functioning on my Samsung device.
Hello! Your Sonos Beam is having an issue with the audio that started after about two years. Here’s what you’ve noticed:
- You own a first-generation Sonos Beam and a 65" QE65LS03RAU TV from 2019.
- Sound works fine on the TV when connected via HDMI, but disappears when streaming services like Netflix, Disney+, or HBO are used.
- Volume adjustments seem to affect the audio output.
- The beam can play music from your phone.
You’ve tried several fixes: plugging in/out HDMI, using different cables, waiting after unplugging power, and updating firmware. No luck found online. Some suggest disabling eArc, but that feature isn’t available on the 2019 model.
Could you share more details about your setup or any recent changes?
It seems like you're asking if the TV might be the issue. Let me know how I can help clarify!
If functionality appears in the Tizen OS menu but not within media applications, and the Beam continues to stream audio via Wi-Fi from your phone, it likely points to issues with the apps themselves. Verify this by changing the TV’s audio output to its built-in speakers and testing again. If that fails, the problem probably lies with the applications.
To resolve, navigate to the Galaxy Store via the Tizen home screen, press Enter, then choose "settings." List all installed apps, remove any problematic ones (some may not delete), power off the TV completely—hold the power/art button on the remote until the shutter animation ends—and then restart it. Reopen the Galaxy Store, scroll to the main page, and reinstall the removed applications, signing in with your account if needed.
Play a sample media file through the TV’s internal speakers while still connected; this should stabilize playback. If successful, switch the TV back to the Beam for audio output and confirm functionality. If it worked, reattach the optical cable to the One Connect Box, connect it to the Beam, and test streaming again.
Should issues persist after these steps, report the problem to the publisher of each affected app. If the issue remains unresolved, consider contacting Samsung, Sonos, or the respective developers for support.
If this approach doesn’t help, share your next update with any changes you’ve made, and I’ll help assess the situation further.
Thanks for your message! It’s been a hectic week, so I didn’t have time to check everything. The TV speakers kept working nonstop, which means the issue isn’t with the apps. I tried the optical cable adapter and it helped. Still frustrating since the arc doesn’t work. Could you suggest ways to fix it? Also, does the arc port provide any advantages compared to using an optical cable?
The fix came from reaching out to Samsung support. They performed a factory reset on the HDMI ports, and everything functioned correctly now. The representative mentioned that the Sonos beam had compatibility issues with their TVs and noted similar problems they'd encountered before.
Did you need the TV repaired in person or could it be fixed via remote? It’s interesting how they manage it remotely... Actually, Self-Diagnostics is an alternative before contacting support. Some might recommend reaching out to Samsung for assistance.