F5F Stay Refreshed Hardware Desktop The screen turns black and the GPU fans stop working when installing the display driver.

The screen turns black and the GPU fans stop working when installing the display driver.

The screen turns black and the GPU fans stop working when installing the display driver.

S
Superlettuce19
Senior Member
370
08-12-2022, 02:17 AM
#1
New PC build with fresh Windows 11. During graphics driver installation, GPU crashed immediately. Black screen appeared, fans stopped, but system remained powered on. Restarted and after POST, black screen again. Only returned to desktop in SafeMode where GPU appears under Device Manager.

Tried various solutions: different drivers, alternate PCI slot, set PCI slot to Gen4, updated BIOS, refreshed chipset drivers, reinstalled Windows. Windows Update was blocked from auto-updating the GPU driver. Used DDU multiple times and lost track. Issue occurs with either AMD 9070XT or Nvidia 5070, suggesting it's not the graphics card itself.

What’s happening?
CPU: AMD Ryzen 5 9600X
Motherboard: ASUS B650E MAX
RAM: Crucial Pro DDR5 32GB (2x16GB) CL36 6000Mhz
Power Supply: Corsair RM750E
Storage: Samsung 990 EVO SSD 1TB PCIe Gen 4x4 | Gen 5x2 M.2 2280
GPU: ASRock RX 9070 XT Steel Legends 16GB
Case: NZXT - H5 Flow RGB 2024 Compact ATX
S
Superlettuce19
08-12-2022, 02:17 AM #1

New PC build with fresh Windows 11. During graphics driver installation, GPU crashed immediately. Black screen appeared, fans stopped, but system remained powered on. Restarted and after POST, black screen again. Only returned to desktop in SafeMode where GPU appears under Device Manager.

Tried various solutions: different drivers, alternate PCI slot, set PCI slot to Gen4, updated BIOS, refreshed chipset drivers, reinstalled Windows. Windows Update was blocked from auto-updating the GPU driver. Used DDU multiple times and lost track. Issue occurs with either AMD 9070XT or Nvidia 5070, suggesting it's not the graphics card itself.

What’s happening?
CPU: AMD Ryzen 5 9600X
Motherboard: ASUS B650E MAX
RAM: Crucial Pro DDR5 32GB (2x16GB) CL36 6000Mhz
Power Supply: Corsair RM750E
Storage: Samsung 990 EVO SSD 1TB PCIe Gen 4x4 | Gen 5x2 M.2 2280
GPU: ASRock RX 9070 XT Steel Legends 16GB
Case: NZXT - H5 Flow RGB 2024 Compact ATX

C
Caribbean_Blue
Senior Member
609
08-12-2022, 08:14 AM
#2
Welcome to the forums, newcomer!
Where did you obtain the installer for the OS? Did you set up the installation without internet access? Were you required to install all necessary drivers for your system while offline?
Mobo: ASUS B650E MAX
Check your motherboard's BIOS version.
Ensure your graphics card is properly seated. If needed, take them out and reinsert them into the first PCIe x16 slot.
C
Caribbean_Blue
08-12-2022, 08:14 AM #2

Welcome to the forums, newcomer!
Where did you obtain the installer for the OS? Did you set up the installation without internet access? Were you required to install all necessary drivers for your system while offline?
Mobo: ASUS B650E MAX
Check your motherboard's BIOS version.
Ensure your graphics card is properly seated. If needed, take them out and reinsert them into the first PCIe x16 slot.

A
ANGELABOW123
Junior Member
10
08-13-2022, 07:33 AM
#3
Official Windows install media is available. Drivers were manually installed in offline mode but the installation still fails. I've also re-seated the GPU, changed its slot, and used a different GPU brand/model.
A
ANGELABOW123
08-13-2022, 07:33 AM #3

Official Windows install media is available. Drivers were manually installed in offline mode but the installation still fails. I've also re-seated the GPU, changed its slot, and used a different GPU brand/model.