The Samsung GW 5 Pro has disabled custom notifications and ringtones by default.
The Samsung GW 5 Pro has disabled custom notifications and ringtones by default.
Whispers suggest Samsung may have turned off or disabled the option to use custom sounds. A friend shared a link to another guide that explains how to adjust notification and ringtone settings on your device. This should help you understand the process.
I also inquired about similar issues with the Galaxy Watch, where a recent update caused notifications and ringtones to revert to their default versions, disappearing from the Settings menu. I attempted various fixes—removing files, changing sound settings, restarting the watch, and even trying different file formats—but nothing resolved the problem.
Some users on the Samsung Forum recommended checking for troubleshooting steps, such as deleting .mp3 files in the Notifications & Ringtone folders or switching to a different format like .ogg. Others suggested resetting the watch overnight or updating apps via the device itself. Hopefully, these suggestions will assist you.