The Samsung 990pro appears to experience crashes.

herobrine3959
Senior Member

443

10-27-2023, 09:29 AM

I encountered issues with my games on the second M.2 slot in 990pro. After crashes, browsing files only shows a few layers and I get error messages about missing devices. The BIOS self-test, Crystal Disk Mark, and Samsung Magician all indicate the drive is functioning correctly. It seems to be a firmware or software problem rather than hardware failure. Anyone else experiencing similar issues? Is an easy solution available or does this require an RMA?

herobrine3959

10-27-2023, 09:29 AM #1

Swift724
Junior Member

11-02-2023, 06:02 AM

It seems like a poor signal if it functions initially but then fails. I’d consider returning it for repair. If possible, I’d try it on another computer or switch to a different M.2 slot first. Just to rule out the port issue.

Swift724

11-02-2023, 06:02 AM #2

kaaskotskikker
Posting Freak

795

11-05-2023, 07:01 AM

This is the initial step I'll take.

kaaskotskikker

11-05-2023, 07:01 AM #3

This is the initial step I'll take.

Cupcake_Rose
Posting Freak

844

11-05-2023, 08:20 AM

Identify the issue and relocate the drive to a different port.

Cupcake_Rose

11-05-2023, 08:20 AM #4

Identify the issue and relocate the drive to a different port.

Toe987
Junior Member

11-05-2023, 10:22 PM

They consulted Samsung and recommended a secure erase to reinitialize the NAND chip. If the issue continues, contact the RMA department. A software update might have introduced a bug, so a reset could resolve it; otherwise, it’s a factory defect.

Toe987

11-05-2023, 10:22 PM #5

juri1990
Senior Member

441

11-06-2023, 12:20 PM

Secure Erase resolved the issue. The firmware update likely caused a glitch in the controller.

juri1990

11-06-2023, 12:20 PM #6

Secure Erase resolved the issue. The firmware update likely caused a glitch in the controller.