The red dragon M711 gaming mouse is experiencing connectivity issues.

F5F Stay Refreshed Software PC Gaming The red dragon M711 gaming mouse is experiencing connectivity issues.

matexter64
Junior Member

03-13-2023, 11:58 PM

Several months ago, I purchased this mouse. It’s detected by my computer, however, it isn't illuminating or functioning correctly. Could someone offer assistance?

matexter64

03-13-2023, 11:58 PM #1

Several months ago, I purchased this mouse. It’s detected by my computer, however, it isn't illuminating or functioning correctly. Could someone offer assistance?

Zentrela
Member

129

03-16-2023, 09:20 PM

If feasible, try the device on another computer or laptop; if it's confirmed to be faulty, contact Redragon for a return merchandise authorization.

Zentrela

03-16-2023, 09:20 PM #2

If feasible, try the device on another computer or laptop; if it's confirmed to be faulty, contact Redragon for a return merchandise authorization.

JopperMan
Member

121

03-17-2023, 03:29 AM

If the device is not functioning, please attempt to use a different computer or laptop. If this fails, contact Redragon for a return merchandise authorization (RMA).

JopperMan

03-17-2023, 03:29 AM #3

If the device is not functioning, please attempt to use a different computer or laptop. If this fails, contact Redragon for a return merchandise authorization (RMA).

HeyImYukari
Junior Member

03-17-2023, 03:59 AM

I attempted that method, and I contacted Redragon via email. They provided me with a firmware update, and the issue is now resolved successfully.

HeyImYukari

03-17-2023, 03:59 AM #4

I attempted that method, and I contacted Redragon via email. They provided me with a firmware update, and the issue is now resolved successfully.

balin729
Junior Member

03-25-2023, 06:44 AM

I'm experiencing the identical issue. My Windows system produces a beep, but it’s ineffective on my computer and other machines as well. The RGB lighting isn't activating either. What’s the solution?

balin729

03-25-2023, 06:44 AM #5

schrijverkes
Member

107

03-30-2023, 04:37 AM

Access our help resources at this link: [here], and submit a form for assistance; they will then reach out to you.

schrijverkes

03-30-2023, 04:37 AM #6

Access our help resources at this link: [here], and submit a form for assistance; they will then reach out to you.

Joaozinh
Member

124

03-30-2023, 05:32 AM

I am experiencing the identical problem. I contacted Redragon several weeks ago, but they have yet to respond. Could you provide the file or any relevant links that might address this issue? Thank you.

Joaozinh

03-30-2023, 05:32 AM #7

Disastyr
Junior Member

04-19-2023, 08:20 PM

I am experiencing the identical issue. Have you found a solution?

Disastyr

04-19-2023, 08:20 PM #8

I am experiencing the identical issue. Have you found a solution?