The provided power supply isn't suitable for your motherboard.
The provided power supply isn't suitable for your motherboard.
Hello, the ASUS Support confirms that the Silverstone HELA 1200R isn't compatible with an ASUS ProArt X670E motherboard. This is the first time I've encountered a power supply issue like this. Could you clarify why these components wouldn't work together? For compatible options, look for motherboards that support the Silverstone HELA 1200R power supply, along with a Ryzen 7950X processor and DDR5 RAM. Your guidance is greatly appreciated!
I shared my issue with ASUS Support about the motherboard not starting the power supply after shorting the power button pins. They didn’t respond at all. When asked which power supply I used, I mentioned the Silverstone HELA 1200R. They said they checked compatibility and confirmed it wasn’t working, advising me to check their QVL list for a compatible option. I was confused about why they thought it wasn’t compatible despite having all the expected connectors. My motherboard ended up being damaged during shipping, so I’m considering getting a new one.
Page 1-10 of the manual mention a PD 12V PWR connector that should be used to power 60W on PCIe X16 slots. The HELA doesn’t support it. It’s unclear what this means, but perhaps... Edit: Did you test only with igpu? Updated May 11, 2023 by leclod
I also gave it a shot without success. To be honest, I thought the motherboard was completely faulty.
The tech support provided a vague response to close the issue. The QVL doesn't cover every compatible hardware for the motherboard; only what the manufacturer tested in their facilities is listed. It should be an ATX power supply and an ATX motherboard, which should function properly. First, verify the PSU is activated via the switch near the back power cable. Ensure the 24-pin connector has a 5V standby signal. Use a multimeter for confirmation. If no standby present, the chipset isn’t powered, meaning it can’t read the front panel power indicators. Check if any LEDs illuminate on the board when the 24-pin is connected. If LEDs light up, power is present. You can manually test the PSU by connecting the PS_ON pin to ground to confirm operation. Be aware that low power may not cause fan rotation, so spinning isn’t a reliable sign. For more details, refer to the connector pinouts on the manufacturer’s site: https://www.smpspowersupply.com/connectors-pinouts.html Ground points are marked COM pins; the PS_ON wires are all grounded, making it simple to connect a pin nearby.
I located the section of the manual you mentioned; the cable belonged to the 24-pin power supply. I connected both and attempted to remove the 6-pin connector, but it didn't work.
You're on the PSU page but missing the PD 12V PWR connector info—likely because Mariaushm is correct.
Hi, thank you for your response. I had similar doubts about a questionable answer, but it really confused me. I don’t own a multimeter, though I could get one if needed. There was never any light coming from the motherboard. At times I imagined hearing a faint dull click from the PSU when I shorted the pins, but that might just have been my imagination. When I shorted the 24-pin connector, the fan started working without problems.