The prebuilt PC appears to be inactive.
The prebuilt PC appears to be inactive.
I recently purchased a package on Ankermann.com that came with a preassembled PC and a monitor. After a week of attempts, I’m still puzzled about the issue since I’m not very familiar with computers. The main problem is that the monitor isn’t receiving any signal from the computer. I’ve tested various cables, even tried connecting the PC directly to my TV, but it still doesn’t work. I suspect the issue lies with the PC itself.
A friend attempted to diagnose the problem and, while gently moving the graphics card, the Windows setup screen appeared on the monitor for about three seconds before disappearing completely. This happened only once, and now I’m unsure what to do next. One suggestion I found online was to take the entire PC apart and rebuild it from scratch to verify all connections. However, I’m hesitant because the seller’s website states that disassembling the unit won’t be possible, and their customer service doesn’t reply to emails, making further support difficult.
What should I do? Thanks.
Basically the monitor doesn't receive any output from the computer, I have tried different cables, even trying to connect the pc to my TV and it still doesn't seem to send any output, so I believe the problem is the PC.
Did you make sure you plug the display cable to the discrete GPU and not the motherboard? Your prebuilt consists of the 8700F which lacks an iGPU = no display output from motherboard, without a discrete GPU.
Looking through the specs to the build;
PRIME A620M-E-CSM｜Motherboards｜ASUS Global
PRIME A620M-E-CSM is equipped with excellent features, including 2 Ounce copper PCB design, DDR5, PCIe 4.0 Graphics card and PCIe 4.0 M.2 support, SATA 6 Gbps, USB 3.2 Gen 1 Type-A, DisplayPort/HDMI™/VGA, Addressable Gen 2 headers, Aura RGB header, Aura Sync, Q-LED Core, Fan Xpert 2+, Power...
www.asus.com
is a bad quality motherboard, with a bad VRM layout. On a side note, if this was a BIOS issue, your motherboard lacks any means to recover/reflash the BIOS on said motherboard.
Alimentatore Ankermann 750W
I tried searching on the web but can't find any info pertaining to the make and model of the unit.
But I'm kinda scared to do that because from what I understand the site I got the pc from won't replace it if I disassemble it.
Chances are your seller will blame you for any of the issues since you tampered with it and they have no way to verify if the issue started before you tampering with said build...unless they go by your word of mouth.
I feel like the PC was shipped with the GPU slotted into the PCIe slot, and your PCIe slot is damaged.
With all due respect, you paid for a system that should work out of the box, if it leads you to troubleshooting soon after purchase, you should return to seller.
Don't do that. It will definitely void your warranty. Please send it back. You'll get a full refund.
If the side panel hasn't been removed from the computer and your friend managed to shift the graphics card, it's likely the connector isn't fully inserted into the PCIe slot, leading to poor electrical contact. Many manufacturers include cushioning foam in heavy graphics cards during shipping to prevent movement. Others take extra steps by removing large GPUs like the RTX 5090 to avoid damage during transport, which can result in significant financial loss.
As @Lutfij mentions, returning the entire system to Ankermann would be sensible since it appears unsuitable for its intended use. This isn't something I'd do with a costly new computer if I lacked experience in building or repairing one. For a used unit priced at just 50 euros, the situation changes. Some cables are difficult to remove, and using force might damage components.
I'm uncertain about local laws regarding opening computers, but it's common for users to swap graphics cards. Removing the side panel shouldn't void the warranty. Ankermann is likely closed during the holidays, but they should respond soon. If you don't receive a reply and purchased with a credit card, inform your bank to intervene. Returning 1517 euros to the card issuer should encourage them to act.
If this were my computer, I'd take out the side panel (with the monitor unplugged from power) and verify the graphics card is fully seated in the PCIe slot on the motherboard. I'd also inspect the screws holding the metal bracket to the case, ensuring they're tightened properly with a cross-head screwdriver. Lastly, I'd check the 12V PCIe power cable to confirm it's securely connected—loose connectors can cause major issues.
None of these points should be immediately obvious to Ankermann unless they use tamper-proof screws (unlikely). If you or your friend are unsure, refrain from touching anything. Once confirmed the card is firmly in place, tighten the screw and push the power cable fully in, then restart the PC. If it remains inactive, return the entire system.
I'd consider requesting a full refund from Ankermann and opt for a higher-quality system from a trusted supplier. Alternatively, you might find an expert who can assemble a reliable setup using superior parts. Pre-built units often include lower-quality components, shorter warranties, and limited durability. For 1517 euros, I expect better value elsewhere.