The PC turns off during games, yet the RGB remains active?
The PC turns off during games, yet the RGB remains active?
In recent weeks while playing games, my computer has unexpectedly shut down abruptly. During these events, the internal RGB stays active while all other components cease functioning. Fans halt, the monitor loses power, and the power button remains inactive until I manually restart the power supply with the switch on the back. There’s no prior warning before this happens; it just stops without explanation. This has happened multiple times during long gaming sessions, sometimes only a few minutes after starting. I checked my Windows Event Viewer but found nothing unusual, though I might have overlooked something because I’m not very familiar with it.
Initially, I suspected the problem was related to Overwatch 2—the only game that triggered this behavior—but it’s now happening while playing Baldur's Gate 3 as well. I’ve checked temperatures and cooling systems; my GPU’s VRAM reached close to 80°C, while the rest stabilized around 60°C.
My main theory is that my power supply is failing, though I’m open to other explanations since Segotep could charge me $20 for a replacement. It seems this issue started recently. My PC had no problems before, and all components are at least 14 months old (GPU, PSU, and game SSD are under a year).
Any assistance would be greatly appreciated.
Linked is a parts list.
If it helps, I’m considering overclocking my GPU, but I’ve done this for months without issues—unless I adjust settings more precisely with RDNA 3 cards. I can share details if needed.
So far, I’ve tried:
- Reinstalling RAM
- Updating BIOS
- Updating GPU drivers
- Seeking help from another forum that blocked me for not responding within two days.
I’m now logging my games with AMD, so next time a crash occurs I should have more details.
Edit: The AMD log doesn’t survive a crash, so I can’t provide one. Sorry.
🙁
Thank you!
Welcome to the forums, newcomer!
Explaining your approach to updating GPU drivers
Describe your process in detail.
Look for a trustworthy, higher wattage PSU that you can obtain without purchasing it. Check if this helps resolve the problem. If it does, use the information to start an RMA with Segotep or your seller.
I just installed the AMD software for driver updates. I'm worried about finding a suitable PSU. My current one seems to be inadequate. I believed B-Tier's 850W model was fine.
Does the computer simply shut down or does it restart? Are you running Windows 11?
The PC shuts down completely. The internal RGB stays active, and I can't restart the system until I manually disconnect the PSU (or unplug it entirely) since the power button isn't functioning.
I'm using Windows 10.
This issue occurred again not five minutes ago while playing BG3.
the issue appears to stem from a power supply problem, as the rgb remains active even when it shouldn't. It might be related to the fans instead.
Check if your particular PSU is faulty. Some users on another forum called it "cheap" and mentioned "B-Tier" wasn't reliable. Did you consider A, B, or even C-tier models before?
Is mine okay? I believed B-Tier was fine at 850W...
All power supplies can fail or stop working right out of the box because of assembly line issues. You're also thinking they won't get damaged over time.
I recommended the PSU since you're focusing on it and seem to want to avoid spending $20 for a round trip. I get that, but if you've already tried everything and the issue persists, wouldn't it have been smarter not to spend that money?
You're also considering $20, but what about the time and effort you'd put into this troubleshooting?
Reach out to a friend or neighbor who might have one—this is why I suggested borrowing instead of buying.
You use DDU to remove all GPU drivers (Intel, Nvidia, AMD) in Safe Mode, then reinstall them manually with the newest drivers in an elevated command.
I went to another PC help forum that banned me for not responding within two days.
This is strange—what site would have a 2-day ban for not replying to your own post?