The PC stops working entirely during specific gameplay.
The PC stops working entirely during specific gameplay.
I've just assembled a PC with these specifications:
Motherboard: ASRock B650M Pro RS
Memory: 2x32GB Corsair Dominator Platinum @ 5200mhz
CPU: Ryzen 7 7700x
GPU: Red Devil 6900XT
PSU: 850w be quiet platinum
Windows 11 23H2 (Insider Preview; unrelated to the problems I'm facing)
Latest AMD Drivers
The problem started about a week after setup. Initially, everything functioned normally until one day when booting Apex Legends caused my whole system to fail. This only occurred with that game and during the loading screen (the first 10 seconds display and animation), regardless of the launcher used (Steam or Origin). I had to completely shut down the PSU and restart it after 10 seconds to get the computer back online. Temperatures were normal. After several attempts, I discovered that the newest BIOS version for my motherboard was responsible (though I assumed this was the case). So I went back to a version around 2.
Once everything appeared stable, the same crash reappeared after switching to the BIOS version I believed fixed it. Even updating the BIOS didn't resolve the issue. I conducted various tests like memory checks, stress tests, and temperature monitoring, and everything functioned perfectly without any crashes. I almost gave up until a friend recommended using a dev code (-novid -dev) via Steam to bypass the launch animation entirely. This method still works now, and I experience no crashes during startup.
I thought the issue was mostly solved, but recently I installed a game called Dark and Darker. While it doesn't crash immediately like Apex did, I can experience a full system failure after playing several games. Occasionally, when the crash happens, the CPU and DRAM LED lights stay on, preventing any GPU signal. This forces me to hard shutdown and restart the PC, which then starts normally afterward. I've tried reseating the RAM, but it didn't help much. Investigating the Event Viewer revealed consistent warnings, errors, and critical messages during crashes. Here are the details:
Event ID 10016:
The application-specific permission settings don’t allow Local Activation for the COM Server application with CLSID{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54} and APPID{15C20B67-12E7-4BB6-92BB-7AFF07997402} to the user MyPc\Myuser SID (S-1-5-21-583177663-2021113253-2337876007-1001) from LocalHost using LRPC in MicrosoftWindows.Client.WebExperience_523.21300.10.0_x64__cw5n1h2txyewy. This security setting can be adjusted via the Component Services administrative tool.
Event ID 219:
The driver \Driver\WUDFRd failed to load.
Device: HID\VID_05A7&PID_A310&MI_03&Col03\a&6e31190&0&0002
Status: 0xC0000365
Event ID 10010:
The server {8CFC164F-4BE5-4FDD-94E9-E2AF73ED4A19} did not register with DCOM within the required timeout.
I've attempted to fix these issues through various methods such as editing the registry, modifying Component Services permissions, etc. I'm aware these errors are fairly common in Windows systems, but I have no clear direction on what to do next. I don't expect much assistance and might need to replace the PSU or motherboard, but I'm trying one final solution. Any advice would be greatly appreciated.
Welcome to the forums, newcomer! I've reduced the version to around 2. You may need to restore the BIOS to the most recent update and then reset the CMOS, as the processors in AMD's range are affected by a bug without the BIOS. Is this the PSU you're using? Did you install all drivers yourself or did the operating system handle it for you?
Hi, please ensure all updates are applied for BIOS, graphics card, RAM, HDD, and storage. Try using different Windows versions to see if issues persist. Also, check the power source and temperature. Run a stress test on the video card to determine if the PC shuts down. Let me know if this helps.
This is my PSU yes! I actually upgraded to the newest BIOS after noticing that sticking to the older version wouldn’t work as well anymore, especially when resetting the CMOS (which means removing the battery and using the two metal prongs on the motherboard). I also used AMD’s Adrenaline Software to check for any GPU drivers and installed them automatically, so no manual setup was needed. For all drivers in general, I let the OS handle it.
I recently tried a solution that seems to have fully resolved the problem—Apex completely shutting down my PC. One change I made was downgrading my GPU drivers from the latest to just one version before (both were released on the same day). Another step was starting my PC in Clean Boot mode using these instructions, turning off all startup apps and enabling a few at a time, and re-testing Apex without the code that bypasses the launch screen. It now boots up properly with no crashes, though during testing it appeared none of the startup apps were causing issues. I still haven’t tried it with the other game that was also crashing in the same way.
Hi thanks for your feedback! I made sure to check each part thoroughly over a significant period, and everything functioned well. I even ran stress tests on my GPU for about an hour without any problems. It seems the problem might be linked to the newest driver update, as it resolved after downgrading from a previous version.
do you think reverting the nvidia card driver could solve the same problem you're facing?