F5F Stay Refreshed Hardware Notebooks The PC shows a blue screen error from MSI and stops when it tries to run the NTOSKRNL.exe file.

The PC shows a blue screen error from MSI and stops when it tries to run the NTOSKRNL.exe file.

The PC shows a blue screen error from MSI and stops when it tries to run the NTOSKRNL.exe file.

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ThalesGD
Junior Member
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14
08-22-2026, 02:31 AM
#1
Hi everyone, so usually I don't post because I can just check forums to find the fix. But now I'm stuck and can't figure it out. Based on what I know, it's probably either a driver problem or something broken with the hardware. I already tried reinstalling Windows 10 and 11, ran memory tests on both sticks (they all passed), and used the verification tool but that made things worse. I know you guys will need logs; I'll put them up soon. In the meantime, what's your guess? Is this likely a hardware problem? New folder 1.zip Compressed (zipped) Folder 1drv.ms here are the logs
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ThalesGD
08-22-2026, 02:31 AM #1

Hi everyone, so usually I don't post because I can just check forums to find the fix. But now I'm stuck and can't figure it out. Based on what I know, it's probably either a driver problem or something broken with the hardware. I already tried reinstalling Windows 10 and 11, ran memory tests on both sticks (they all passed), and used the verification tool but that made things worse. I know you guys will need logs; I'll put them up soon. In the meantime, what's your guess? Is this likely a hardware problem? New folder 1.zip Compressed (zipped) Folder 1drv.ms here are the logs

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IMayBeDead
Senior Member
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696
08-22-2026, 07:55 AM
#2
Welcome to our forums! Are you looking back at how you reinstalled Windows 11 or 10? Where did you get those installers from? Are you trying to run both systems at once (dual boot) or just upgrading one into the other using the built-in upgrade path? Make sure your laptop has any BIOS updates done first. You should probably be running an elevated command when installing drivers, like right-clicking the installer and picking "Run as Administrator." That means you'll need to download those driver files from MSI's support page and install them yourself.
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IMayBeDead
08-22-2026, 07:55 AM #2

Welcome to our forums! Are you looking back at how you reinstalled Windows 11 or 10? Where did you get those installers from? Are you trying to run both systems at once (dual boot) or just upgrading one into the other using the built-in upgrade path? Make sure your laptop has any BIOS updates done first. You should probably be running an elevated command when installing drivers, like right-clicking the installer and picking "Run as Administrator." That means you'll need to download those driver files from MSI's support page and install them yourself.

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pandagamer5002
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08-22-2026, 11:19 AM
#3
Hey, I tried an update from the maker's site but it didn't help at all. Also, there isn't any dual-boot setup. The OS came from Microsoft directly.
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pandagamer5002
08-22-2026, 11:19 AM #3

Hey, I tried an update from the maker's site but it didn't help at all. Also, there isn't any dual-boot setup. The OS came from Microsoft directly.

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TP98
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174
08-22-2026, 07:59 PM
#4
: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c000001d, Exception code that caused the BugCheck Arg2: fffff8006e0db300, Address of the instruction which caused the BugCheck Arg3: ffffaf0531866630, Address of the context record for the exception that caused the BugCheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ KEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 2140 Key : Analysis.Elapsed.mSec Value: 6203 Key : Analysis.IO.Other.Mb Value: 19 Key : Analysis.IO.Read.Mb Value: 0 Key : Analysis.IO.Write.Mb Value: 29 Key : Analysis.Init.CPU.mSec Value: 1343 Key : Analysis.Init.Elapsed.mSec Value: 104584 Key : Analysis.Memory.CommitPeak.Mb Value: 97 Key : Bugcheck.Code.LegacyAPI Value: 0x3b Key : Failure.Bucket Value: IP_MISALIGNED_GenuineIntel.sys Key : Failure.Hash Value: {e930d917-b247-3f7f-23cb-88a0c9f1b274} Key : WER.OS.Branch Value: vb_release Key : WER.OS.Version Value: 10.0.19041.1 BUGCHECK_CODE: 3b BUGCHECK_P1: c000001d BUGCHECK_P2: fffff8006e0db300 BUGCHECK_P3: ffffaf0531866630 BUGCHECK_P4: 0 FILE_IN_CAB: 070923-11343-01.dmp CONTEXT: ffffaf0531866630 -- (.cxr 0xffffaf0531866630) rax=ffffaf05318670b0 rbx=ffff9a83b708b920 rcx=ffffbb0fdc2dfd78 rdx=00000000e1158b4c rsi=ffffbb0fdc2dfd78 rdi=ffffcc00bc418c98 rip=fffff8006e0db300 rsp=ffffaf0531867038 rbp=0000000000000004 r8=ffffcc00bc418c98 r9=00000000000080ff r10=0000000000000000 r11=ffffaf0531867010 r12=0000000000000001 r13=0000000000000001 r14=0000000000000001 r15=0000000000000000 iopl=0 nv up ei ng nz ac po cy cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050297 nt!HalpApicConvertId+0x30: fffff800`6e0db300 06 ??? Resetting default scope BLACKBOXBSD: 1 (!blackboxbsd) BLACKBOXNTFS: 1 (!blackboxntfs) BLACKBOXPNP: 1 (!blackboxpnp) BLACKBOXWINLOGON: 1 CUSTOMER_CRASH_COUNT: 1 PROCESS_NAME: svchost.exe MISALIGNED_IP: nt!HalpApicConvertId+30 fffff800`6e0db300 06 ??? STACK_TEXT: ffffaf05`31867038 fffff800`720bba0c : ffff9a83`b708b920 00000000`00000004 ffffbb0f`dc2dfd78 00000000`00000000 : nt!HalpApicConvertId+0x30 ffffaf05`31867040 fffff800`720b5250 : 0000ffff`ffffff02 00000000`00000001 00000000`00000000 ffff9a83`b708b920 : Ntfs!NtfsUpdateFcbInfoFromDisk+0x3fc ffffaf05`318671f0 fffff800`720ac723 : ffffbb0f`dc2dfd78 ffffbb0f`cb583180 ffffaf05`31867404 ffffaf05`31867360 : Ntfs!NtfsTryOpenFcb+0x358 ffffaf05`318672c0 fffff800`720abd91 : ffffbb0f`dc2dfd78 ffffbb0f`cb583180 00000000`00000000 fffff800`00000000 : Ntfs!NtfsIterateMft+0x1ab ffffaf05`31867350 fffff800`720ee7ad : ffffbb0f`dc2dfd78 ffffbb0f`c52aa010 ffffbb0f`00000000 ffffbb0f`c38a5e20 : Ntfs!NtfsQueryFileLayout+0x25d ffffaf05`31867490 fffff800`720edecd : ffffbb0f`dc2dfd78 00000000`00000001 00000000`00000000 00000000`00000000 : Ntfs!NtfsUserFsRequest+0x5bd ffffaf05`31867510 fffff800`6de11385 : ffffbb0f`dc59eba0 ffffaf05`31867700 ffffbb0f`c52aa010 fffff800`6b175021 : Ntfs!NtfsFsdFileSystemControl+0x17d ffffaf05`31867630 fffff800`6b17710f : 00000000`00000005 00000000`00000000 00000000`00000000 fffff800`6def0b30 : nt!IofCallDriver+0x55 ffffaf05`31867670 fffff800`6b1aae74 : ffffaf05`31867700 ffffbb0f`cb399da0 00000000`0000000a ffffbb0f`c78f0140 : FLTMGR!FltpLegacyProcessingAfterPreCallbacksCompleted+0x28f ffffaf05`318676e0 fffff800`6de11385 : ffffe301`fe197180 00000000`00000002 ffffbb0f`e25adea0 00000000`00000020 : FLTMGR!FltpFsControl+0x104 ffffaf05`31867740 fffff800`6e210b1c : 00000000`00000001 ffffbb0f`c52aa488 ffffbb0f`e25adea0 00000000`00000000 : nt!IofCallDriver+0x55 ffffaf05`31867780 fffff800`6e210771 : ffffbb0f`00000000 ffffaf05`31867ac0 00000000`00110000 ffffbb0f`c52aa488 : nt!IopSynchronousServiceTail+0x34c ffffaf05`31867820 fffff800`6e2ba2e6 : ffffbb0f`d24d1080 00000000`00000000 00000000`00000000 00000000`00000000 : nt!IopXxxControlFile+0xc71 ffffaf05`31867960 fffff800`6e00f4f5 : ffffaf05`31867a58 00000000`00000000 00000000`00000000 ffffbb0f`db286f10 : nt!NtFsControlFile+0x56 ffffaf05`318679d0 00007ffe`f8d8d784 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25 000000ad`1edfd918 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffe`f8d8d784 SYMBOL_NAME: nt!HalpApicConvertId+30 IMAGE_VERSION: 10.0.19041.2965 STACK_COMMAND: .cxr 0xffffaf0531866630 ; kb MODULE_NAME: GenuineIntel IMAGE_NAME: GenuineIntel.sys FAILURE_BUCKET_ID: IP_MISALIGNED_GenuineIntel.sys OS_VERSION: 10.0.19041.1 BUILDLAB_STR: vb_release OSPLATFORM_TYPE: x64 OSNAME: Windows 10 FAILURE_ID_HASH: {e930d917-b247-3f7f-23cb-88a0c9f1b274} Followup: MachineOwner ---------
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TP98
08-22-2026, 07:59 PM #4

: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c000001d, Exception code that caused the BugCheck Arg2: fffff8006e0db300, Address of the instruction which caused the BugCheck Arg3: ffffaf0531866630, Address of the context record for the exception that caused the BugCheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ KEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 2140 Key : Analysis.Elapsed.mSec Value: 6203 Key : Analysis.IO.Other.Mb Value: 19 Key : Analysis.IO.Read.Mb Value: 0 Key : Analysis.IO.Write.Mb Value: 29 Key : Analysis.Init.CPU.mSec Value: 1343 Key : Analysis.Init.Elapsed.mSec Value: 104584 Key : Analysis.Memory.CommitPeak.Mb Value: 97 Key : Bugcheck.Code.LegacyAPI Value: 0x3b Key : Failure.Bucket Value: IP_MISALIGNED_GenuineIntel.sys Key : Failure.Hash Value: {e930d917-b247-3f7f-23cb-88a0c9f1b274} Key : WER.OS.Branch Value: vb_release Key : WER.OS.Version Value: 10.0.19041.1 BUGCHECK_CODE: 3b BUGCHECK_P1: c000001d BUGCHECK_P2: fffff8006e0db300 BUGCHECK_P3: ffffaf0531866630 BUGCHECK_P4: 0 FILE_IN_CAB: 070923-11343-01.dmp CONTEXT: ffffaf0531866630 -- (.cxr 0xffffaf0531866630) rax=ffffaf05318670b0 rbx=ffff9a83b708b920 rcx=ffffbb0fdc2dfd78 rdx=00000000e1158b4c rsi=ffffbb0fdc2dfd78 rdi=ffffcc00bc418c98 rip=fffff8006e0db300 rsp=ffffaf0531867038 rbp=0000000000000004 r8=ffffcc00bc418c98 r9=00000000000080ff r10=0000000000000000 r11=ffffaf0531867010 r12=0000000000000001 r13=0000000000000001 r14=0000000000000001 r15=0000000000000000 iopl=0 nv up ei ng nz ac po cy cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050297 nt!HalpApicConvertId+0x30: fffff800`6e0db300 06 ??? Resetting default scope BLACKBOXBSD: 1 (!blackboxbsd) BLACKBOXNTFS: 1 (!blackboxntfs) BLACKBOXPNP: 1 (!blackboxpnp) BLACKBOXWINLOGON: 1 CUSTOMER_CRASH_COUNT: 1 PROCESS_NAME: svchost.exe MISALIGNED_IP: nt!HalpApicConvertId+30 fffff800`6e0db300 06 ??? STACK_TEXT: ffffaf05`31867038 fffff800`720bba0c : ffff9a83`b708b920 00000000`00000004 ffffbb0f`dc2dfd78 00000000`00000000 : nt!HalpApicConvertId+0x30 ffffaf05`31867040 fffff800`720b5250 : 0000ffff`ffffff02 00000000`00000001 00000000`00000000 ffff9a83`b708b920 : Ntfs!NtfsUpdateFcbInfoFromDisk+0x3fc ffffaf05`318671f0 fffff800`720ac723 : ffffbb0f`dc2dfd78 ffffbb0f`cb583180 ffffaf05`31867404 ffffaf05`31867360 : Ntfs!NtfsTryOpenFcb+0x358 ffffaf05`318672c0 fffff800`720abd91 : ffffbb0f`dc2dfd78 ffffbb0f`cb583180 00000000`00000000 fffff800`00000000 : Ntfs!NtfsIterateMft+0x1ab ffffaf05`31867350 fffff800`720ee7ad : ffffbb0f`dc2dfd78 ffffbb0f`c52aa010 ffffbb0f`00000000 ffffbb0f`c38a5e20 : Ntfs!NtfsQueryFileLayout+0x25d ffffaf05`31867490 fffff800`720edecd : ffffbb0f`dc2dfd78 00000000`00000001 00000000`00000000 00000000`00000000 : Ntfs!NtfsUserFsRequest+0x5bd ffffaf05`31867510 fffff800`6de11385 : ffffbb0f`dc59eba0 ffffaf05`31867700 ffffbb0f`c52aa010 fffff800`6b175021 : Ntfs!NtfsFsdFileSystemControl+0x17d ffffaf05`31867630 fffff800`6b17710f : 00000000`00000005 00000000`00000000 00000000`00000000 fffff800`6def0b30 : nt!IofCallDriver+0x55 ffffaf05`31867670 fffff800`6b1aae74 : ffffaf05`31867700 ffffbb0f`cb399da0 00000000`0000000a ffffbb0f`c78f0140 : FLTMGR!FltpLegacyProcessingAfterPreCallbacksCompleted+0x28f ffffaf05`318676e0 fffff800`6de11385 : ffffe301`fe197180 00000000`00000002 ffffbb0f`e25adea0 00000000`00000020 : FLTMGR!FltpFsControl+0x104 ffffaf05`31867740 fffff800`6e210b1c : 00000000`00000001 ffffbb0f`c52aa488 ffffbb0f`e25adea0 00000000`00000000 : nt!IofCallDriver+0x55 ffffaf05`31867780 fffff800`6e210771 : ffffbb0f`00000000 ffffaf05`31867ac0 00000000`00110000 ffffbb0f`c52aa488 : nt!IopSynchronousServiceTail+0x34c ffffaf05`31867820 fffff800`6e2ba2e6 : ffffbb0f`d24d1080 00000000`00000000 00000000`00000000 00000000`00000000 : nt!IopXxxControlFile+0xc71 ffffaf05`31867960 fffff800`6e00f4f5 : ffffaf05`31867a58 00000000`00000000 00000000`00000000 ffffbb0f`db286f10 : nt!NtFsControlFile+0x56 ffffaf05`318679d0 00007ffe`f8d8d784 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25 000000ad`1edfd918 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffe`f8d8d784 SYMBOL_NAME: nt!HalpApicConvertId+30 IMAGE_VERSION: 10.0.19041.2965 STACK_COMMAND: .cxr 0xffffaf0531866630 ; kb MODULE_NAME: GenuineIntel IMAGE_NAME: GenuineIntel.sys FAILURE_BUCKET_ID: IP_MISALIGNED_GenuineIntel.sys OS_VERSION: 10.0.19041.1 BUILDLAB_STR: vb_release OSPLATFORM_TYPE: x64 OSNAME: Windows 10 FAILURE_ID_HASH: {e930d917-b247-3f7f-23cb-88a0c9f1b274} Followup: MachineOwner ---------

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eastland97
Senior Member
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644
08-22-2026, 08:16 PM
#5
Here are all the crash logs from today's crashes in a single file named New_folder_1.zip.
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eastland97
08-22-2026, 08:16 PM #5

Here are all the crash logs from today's crashes in a single file named New_folder_1.zip.

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