F5F Stay Refreshed Hardware Desktop The PC halted displaying video, but the reason remains unclear to you.

The PC halted displaying video, but the reason remains unclear to you.

The PC halted displaying video, but the reason remains unclear to you.

Pages (2): 1 2 Next
F
FMCParadise
Junior Member
14
07-08-2021, 05:34 PM
#1
Entered my workspace on Friday morning and tried to activate the PC by shaking the mouse, but it didn’t respond. Remote Desktop connection also failed, so I restarted the machine using the reset switch and encountered the same issue. Performed a hard reset—disconnecting the power supply, holding the power button for ten seconds, etc.—and reset the CMOS, yet nothing changed. Since I don’t have a spare system to test the card, I handed it over to a colleague yesterday hoping he could help. In the meantime, I decided to replace the card because an upgrade was on my mind. Installed the new one this morning, but still no results. It seems the GPU wasn’t the problem, but I’m unsure how to proceed with troubleshooting. My friend hasn’t had a chance to test the old card yet, so there’s nothing to share at the moment. Here’s my parts list, and the new GPU I purchased is the XFX SWFT309 6700XT. I’m worried it might behave similarly if switching from Nvidia to AMD, but I can’t run DDU without a video output source, at least according to what I know. Any advice or information would be greatly appreciated.
F
FMCParadise
07-08-2021, 05:34 PM #1

Entered my workspace on Friday morning and tried to activate the PC by shaking the mouse, but it didn’t respond. Remote Desktop connection also failed, so I restarted the machine using the reset switch and encountered the same issue. Performed a hard reset—disconnecting the power supply, holding the power button for ten seconds, etc.—and reset the CMOS, yet nothing changed. Since I don’t have a spare system to test the card, I handed it over to a colleague yesterday hoping he could help. In the meantime, I decided to replace the card because an upgrade was on my mind. Installed the new one this morning, but still no results. It seems the GPU wasn’t the problem, but I’m unsure how to proceed with troubleshooting. My friend hasn’t had a chance to test the old card yet, so there’s nothing to share at the moment. Here’s my parts list, and the new GPU I purchased is the XFX SWFT309 6700XT. I’m worried it might behave similarly if switching from Nvidia to AMD, but I can’t run DDU without a video output source, at least according to what I know. Any advice or information would be greatly appreciated.

S
SnifePvP
Posting Freak
872
07-08-2021, 05:52 PM
#2
Yes, there is an additional power supply available. A standard OEM unit can be used for testing without connecting the GPU or using just the 2060.
S
SnifePvP
07-08-2021, 05:52 PM #2

Yes, there is an additional power supply available. A standard OEM unit can be used for testing without connecting the GPU or using just the 2060.

U
UnaNuevaTierra
Junior Member
34
07-08-2021, 06:25 PM
#3
Maybe the monitor cable slipped out?
U
UnaNuevaTierra
07-08-2021, 06:25 PM #3

Maybe the monitor cable slipped out?

L
lNa0
Member
239
07-10-2021, 08:02 AM
#4
Yes, there are lights present. The fans are spinning, the PSU fan is also spinning, and there are keyboard and mouse indicators.
L
lNa0
07-10-2021, 08:02 AM #4

Yes, there are lights present. The fans are spinning, the PSU fan is also spinning, and there are keyboard and mouse indicators.

6
64tick
Member
135
07-23-2021, 02:19 AM
#5
I do, but I’m not sure how this adds value here. Are you suggesting using the spare power supply for the GPU while keeping the rest on the main PSU? They’re fine, obviously. I haven’t tested each cable to check for faults, but all three monitors are connected and none are receiving a signal, so I’ve assumed the problem isn’t there unless all three fail simultaneously. Everything else works as expected. Peripherals receive power, fans and lights function. The switch in my office even detects the Ethernet connection.
6
64tick
07-23-2021, 02:19 AM #5

I do, but I’m not sure how this adds value here. Are you suggesting using the spare power supply for the GPU while keeping the rest on the main PSU? They’re fine, obviously. I haven’t tested each cable to check for faults, but all three monitors are connected and none are receiving a signal, so I’ve assumed the problem isn’t there unless all three fail simultaneously. Everything else works as expected. Peripherals receive power, fans and lights function. The switch in my office even detects the Ethernet connection.

S
Showfam
Junior Member
2
07-23-2021, 02:48 AM
#6
Are the fans on the GPU operating as well? I plan to disconnect all storage devices and test if the system boots. Also, how are your 3 monitors linked—through a splitter or dock, or directly to the GPU? It seems unusual, so I’ll inspect the power cables for any damage or looseness.
S
Showfam
07-23-2021, 02:48 AM #6

Are the fans on the GPU operating as well? I plan to disconnect all storage devices and test if the system boots. Also, how are your 3 monitors linked—through a splitter or dock, or directly to the GPU? It seems unusual, so I’ll inspect the power cables for any damage or looseness.

K
Kermit4frog
Junior Member
14
07-23-2021, 06:12 AM
#7
Devices are linked directly to the GPU, causing fans to rotate. I’ll inspect the PSU cables next.
K
Kermit4frog
07-23-2021, 06:12 AM #7

Devices are linked directly to the GPU, causing fans to rotate. I’ll inspect the PSU cables next.

R
redstoneur
Member
57
07-24-2021, 07:29 PM
#8
During extensive cable adjustments and connection checks, I still lack video output. My monitors seem to detect the GPU connection automatically, even though the power cord is disconnected from the PC, which is quite puzzling.
R
redstoneur
07-24-2021, 07:29 PM #8

During extensive cable adjustments and connection checks, I still lack video output. My monitors seem to detect the GPU connection automatically, even though the power cord is disconnected from the PC, which is quite puzzling.

B
BooshDev
Member
207
07-24-2021, 09:18 PM
#9
It seems like the graphics card might have failed or the PCI-E port is no longer functional. Have you already tested the new GPU? It should at least start up in BIOS and let you install a new Windows installation, or you could try an alternative setup with another PC to check if the old card still works.
B
BooshDev
07-24-2021, 09:18 PM #9

It seems like the graphics card might have failed or the PCI-E port is no longer functional. Have you already tested the new GPU? It should at least start up in BIOS and let you install a new Windows installation, or you could try an alternative setup with another PC to check if the old card still works.

M
MCGirlGaming
Junior Member
40
07-25-2021, 06:03 AM
#10
The new GPU didn't perform differently, unfortunately. I attempted to combine my previous components to try the 2060S, but it failed to boot as expected. The issue seemed to be a CPU problem, even though the CPU was working perfectly six weeks ago. It looks like my RAM might be the culprit since it's the only component from my current system I'm using for testing. I'm trying to find another RAM stick to test with now.
M
MCGirlGaming
07-25-2021, 06:03 AM #10

The new GPU didn't perform differently, unfortunately. I attempted to combine my previous components to try the 2060S, but it failed to boot as expected. The issue seemed to be a CPU problem, even though the CPU was working perfectly six weeks ago. It looks like my RAM might be the culprit since it's the only component from my current system I'm using for testing. I'm trying to find another RAM stick to test with now.

Pages (2): 1 2 Next