The PC froze after being put into sleep mode.
The PC froze after being put into sleep mode.
Hey everyone, I've been facing some problems after switching to Windows 11 24H2. Initially, I experienced several BSODs—two on February 20th, another on the 22nd, and one more on March 2nd. Using Windbg helped me identify the issue as driver-related, so I updated all the drivers. Since then, I haven't seen a BSOD again until March 2nd, but I'm still having problems with sleep mode. After gaming or working, I turn off the PC, shut down the monitor and peripherals, but it keeps freezing. The cooler stays on, fans spin nonstop, and I can only restart by pressing the power button, which then powers off the whole system. After rebooting, I see a BIOS warning saying I shut down improperly; pressing F1 takes me to BIOS settings, then Windows loads fine. I've tried various troubleshooting steps—updated drivers, BIOS, checked RAM via MT86 with multiple scans, and looked for missing files—but found no issues. I only have the minidump files attached, though the latest one isn't uploading properly. I'd really appreciate any advice, especially avoiding a full Windows reinstall if possible. I want to emphasize that I never had these issues before the update. I've included the minidump files; the last one is uploaded here via Dropbox at this link: 022225-18062-01.dmp 022025-16218-01.dmp 022025-18656-01.dmp
Forgot the details, sorry. Hibernation turned off. Mobo: Asus ROG Strix B650E-F CPU: AMD 7800X3D RAM: 32Gb DDR5 6000mHz CL30 GPU: Rx 7900 XT Cooler: NZXT Kraken Elite 360 SSD: Lexar NQ790 1Tb Power Supply: 1050W Thermaltake Toughpower PF3
Two crashes suggest a Realtek USB audio device is involved. I’m not sure what other Realtek audio products they make besides docks or hubs with audio. Are you using something like that? The last crash was related to power state problems with AMD’s RAID driver. That driver is generally poor quality and shouldn’t be installed. It’s also used for NVMe drives even when RAID isn’t needed. Make sure StoreMI is not installed—remove it if present. To fix the issue, open Device Manager, locate storage controllers, and look for devices such as AMD bottom, rcbottom, or StoreMI. Right-click, go to Properties → Driver tab → Update driver → Search your computer for a driver with “Standard AHCI” in the name. Pick that one and restart the PC.
Start by appreciating your response. I reviewed my devices through storage controllers and found only one with a name matching what you described—a device named AMD-RAID Bottom Device. The other three are AMD-RAID Controller, Microsoft storage space controller, and Standard Controller NVM Express. When I pick from the available drivers, the only option without the standard AHCI name appears in that list. In this selection window, if I hide the compatible hardware box, three additional drivers show up, including one for AMD Controller RAID AHCI compatibility. Should I install that? I'm curious because choosing it triggers a warning about verifying hardware compatibility. Also, I noticed another unknown device under "other devices" reporting error code 28. I attempted an update but couldn't locate a driver. The Hardware ID in properties\details reads ACPI\VEN_AMD&DEV_0204. Could this be causing the problems I'm experiencing?
Capture the choices based on your controller. Likely limited, but consider installing drivers with this file.
Ho allegato una foto dello schermo delle opzioni disponibili. Sono originario d'Italia, quindi la lingua del sistema è impostata sull'italiano, ma per queste opzioni sembra esserci poca differenza rispetto alla versione inglese. Spoiler.
Choose the recommended option from the display. If it highlights the bottom device, proceed with the alternative selections.
The option with "Bottom" in its name works for me, but none of the other choices installed properly. The positive part is that fixing the BIOS settings changed RAID behavior—no more errors when putting the PC to sleep. My concern now is whether this setup is stable or if I should revert AMD RAID drivers back to SATA mode.