The ominous sign on your HP laptop 17-ck1000 shows a black display and it won’t power up.
The ominous sign on your HP laptop 17-ck1000 shows a black display and it won’t power up.
They didn’t make any changes; it was just a complimentary 10 to 15 minute check of the laptop.
They checked the battery by checking its capacity and voltage. This method gives useful info but isn’t mandatory to fully discharge it. It helps gauge overall health and can sometimes reveal if a battery is fake. For detailed data, you’d need specialized tools, which are costly. Avoid buying from eBay or Amazon for batteries—they’re unreliable sources. This practice is common with genuine products only from the manufacturer.
I don't believe it was tested beforehand; it seems to be a single occurrence.
You might have a multimeter handy, or you could swap the battery if it's old and inexpensive—this feels like a chance to win. If the motherboard needs replacement, it's similar to getting a totaled car; better to get a new one. Of course, if the battery is covered under warranty, it's free as long as you bring it in.
Consent reached, testing with a multimeter would be wise. Occasionally the battery won’t accept a charge if its voltage is too low. @TheArbitersShadow it’s probable you’ll need to reach HP directly for a genuine replacement part. Positive update: because it looks brand new and faulty, they might send you a replacement overnight. I checked using the battery part number through their authorized resellers, but none could assist as a non-business currently. It seems HP doesn’t offer direct purchase of this exact model (likely due to being new). For immediate help, HP live chat (not messenger!) has been my best source and provided the most support, so I suggest using that channel. Stay confident but polite – they usually respond well.