The old computer was freezing, but the new one is still having issues.
The old computer was freezing, but the new one is still having issues.
Hello everyone, I've built my pc around 5 years ago and it's been serving me well, but around July I started having weird freezes while gaming (mostly gtav and valheim) in which first the game freezes, then rapidly the whole system locks up except for the mouse cursor, but I can't click anything, any input from kb or mouse is ignored and it requires a hard shutdown. It could go days without happening, or it could happen multiple times within an hour. There's no bsod, and the event viewer shows no errors or warnings before the shutdown. Temps aren't exceeding 60-70C, voltages seem fine, it happens regardless with cpu/gpu/ram either stock or oc/optimized. Reinstalled windows, issue still happening. So I'm like f it, I wanted to upgrade the pc anyway. I just got all the parts last week and been gaming on it fine for a couple days, and surprise! same issue on new machine, which seemed to run ok before I installed a riser cable though, I'll have to test again without it but it could as well be a coincidence. While I'll get around to try that, I'll ask you if there's anything else I should test. Specs time: Machine 1: OS : win 10 home. Cpu : i7 8700k. Cpu cooler : corsair h110i. Motherboard : ROG strix z370-e. RAM : corsair vengeance 3200 c16 2x16gb. Gpu : ROG strix 1080ti oc. Psu : seasonic focus+ 750w 80+ Gold. Ssd : 970evo plus 1tb, 2x 870evo 2tb. Peripherals : corsair kb k95 rgb platinum, mouse scimitar pro rgb, headset void pro wireless, Xbox One bt controller. -"Possible" issue trigger: updating from icue 4.3 to icue 5 Machine 2: OS : win 11 pro. Cpu : ryzen 7 7800x3d. Cpu cooler : ekwb nucleus CR360 Lux. Motherboard : ROG strix x670e-e. RAM : g.skill trident z5 neo rgb 6000 c30 2x32gb. Gpu : ROG strix lc 4090 oc. Psu : corsair RM1000e 1000w 80+ Gold. Ssd : 3x 990pro 2tb. Peripherals : corsair kb k100 rgb, mouse scimitar elite rgb, headphones sony wh-1000xm4, mic blue yeti, Xbox One bt controller. -"Possible" issue triggers: switched gpu to vertical mount with official Lian Li kit, switched from using headphone in wired mode to bt mode, icue being icue. Monitors: main 144hz wqhd asus tuf vg27aq gsync compatible connected via dp, secondary 75hz uw 2560x1080 LG 29wk500 via hdmi. Notable pieces of software in common that may or may not be involved in the problem: nvidia drivers (without gfe), iCUE, armoury crate, hwmonitor OR hwinfo, discord, chrome, GTA V (online), Valheim. Nvcp settings: max framerate 141fps, low latency on, vsync on (AFAIK, suggested gsync settings which worked fine for me for years). Latest BIOS on both machines. Since I'm having the same issue on 2 different machines, I feel like it's more likely a software issue rather than a hardware one. Troubleshooting attempts made on pc1: reverted to older iCUE version which I ran for almost 2 years with no issues, tried several gpu drivers (with DDU wiping), nuked down nahimic service, disabled fast startup, disabled hw acceleration for all apps running on 2nd screen (like discord and chrome), reinstalled windows, tried running the pc without any monitoring softwares, checked disk for errors, verified game files, ran the pc overclocked and stock. pc2: all of the above, plus reinstalled windows without any asus softwares. Considering I'm not really bothered to fix pc1 right now, next steps I'll try on pc2 are: install gpu back into mobo directly, try some known good video drivers (528.49 according to some posts on reddit should be considered stable and consistent by the community), nuke down iCUE (that will suck because I use it for macros). Anything else I should try? TIA
Uncertain about the situation here are a few ideas. Do you have a solid electrical setup at home or does it experience a lot of interference or power cuts? If you don’t have a UPS currently, consider buying or borrowing one to test if it resolves the problem. Given the cost of new computers, investing in a UPS makes good sense. Where did you obtain your graphics drivers? Based on my experience with ASUS GPUs, it’s best to download them from their official site. They may be slightly outdated compared to Nvidia, but they often work around the clock and many issues are resolved simply—using ASUS drivers is worth a shot. Good luck!
My setup has a decent and up-to-date electrical system. Living in the countryside means limited power demand, and I mainly use my PC at night, so the load is minimal. Your suggestion about an ups remains valid. Since I live on an island, getting an ups delivered here can be a bit tricky, but I’ll consider it. Regarding GPU drivers, I usually source them from NVIDIA, but testing ASUS versions would be wise now that they’re still relatively new. I’ll add this to my to-do list. Thanks!