F5F Stay Refreshed Hardware Desktop The newly constructed system continues to restart independently and becomes unresponsive.

The newly constructed system continues to restart independently and becomes unresponsive.

The newly constructed system continues to restart independently and becomes unresponsive.

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bignate2007
Junior Member
4
12-26-2022, 03:36 AM
#1
I just assembled a new computer and it keeps shutting down unexpectedly. After a fresh install of Windows, I switched only the RAM speed settings, but the issue has worsened. It used to run smoothly for 10-20 minutes without freezing, but now it freezes right after the first minute of booting and restarts, displaying the error message "C:\windows\system32\logfiles\srt\srttrail.txt". I checked the Event Viewer and attached a screenshot of the logs. Your system specs are: Core i9-13900K, 4GB RAM, 2x32GB DDR5, ROG Z790 hero motherboard.
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bignate2007
12-26-2022, 03:36 AM #1

I just assembled a new computer and it keeps shutting down unexpectedly. After a fresh install of Windows, I switched only the RAM speed settings, but the issue has worsened. It used to run smoothly for 10-20 minutes without freezing, but now it freezes right after the first minute of booting and restarts, displaying the error message "C:\windows\system32\logfiles\srt\srttrail.txt". I checked the Event Viewer and attached a screenshot of the logs. Your system specs are: Core i9-13900K, 4GB RAM, 2x32GB DDR5, ROG Z790 hero motherboard.

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qmaster2005
Member
52
12-31-2022, 10:39 PM
#2
Even the log doesn’t display relevant information about your crash. Turn off XMP in the BIOS and check—there’s a bugcheck entry there that often points to RAM issues.
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qmaster2005
12-31-2022, 10:39 PM #2

Even the log doesn’t display relevant information about your crash. Turn off XMP in the BIOS and check—there’s a bugcheck entry there that often points to RAM issues.

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TitooL
Member
117
01-02-2023, 11:43 PM
#3
XMP is turned off automatically if it's already active, causing the system to fail to start and display a blue screen.
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TitooL
01-02-2023, 11:43 PM #3

XMP is turned off automatically if it's already active, causing the system to fail to start and display a blue screen.

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OmegaKiri
Member
197
01-03-2023, 02:32 AM
#4
I completed the memory test and noticed some inaccuracies. Since I received the sticks only a week ago, it would be best to send them back and obtain fresh memory.
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OmegaKiri
01-03-2023, 02:32 AM #4

I completed the memory test and noticed some inaccuracies. Since I received the sticks only a week ago, it would be best to send them back and obtain fresh memory.

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Tbnrplebs123
Member
61
01-03-2023, 06:58 AM
#5
Be mindful of RAM that appears on the mainboard compatibility list.
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Tbnrplebs123
01-03-2023, 06:58 AM #5

Be mindful of RAM that appears on the mainboard compatibility list.

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AapenStaartje
Member
164
01-11-2023, 10:23 PM
#6
I tested both RAM modules, but it seems one is defective. The system won’t boot at all with either one; the other works fine. It’s possible the issue was detected when trying to use XMP mode.
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AapenStaartje
01-11-2023, 10:23 PM #6

I tested both RAM modules, but it seems one is defective. The system won’t boot at all with either one; the other works fine. It’s possible the issue was detected when trying to use XMP mode.

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hedimelouk3838
Junior Member
4
01-13-2023, 10:53 PM
#7
Dual channel memory is typically delivered together; if one fails, both must be returned. If purchased separately, request a complete kit for the new RAM and verify the part number aligns with the supported model on the official vendor list.
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hedimelouk3838
01-13-2023, 10:53 PM #7

Dual channel memory is typically delivered together; if one fails, both must be returned. If purchased separately, request a complete kit for the new RAM and verify the part number aligns with the supported model on the official vendor list.