F5F Stay Refreshed Hardware Desktop The new PC is unable to connect to the internet?

The new PC is unable to connect to the internet?

The new PC is unable to connect to the internet?

T
121
08-28-2025, 11:48 AM
#1
ASUS ROG Strix B850-E has Wi-Fi turned off in BIOS.
Inserted the Ethernet cable into the 5G port; an orange light appeared and remained on continuously.
I believed purchasing this board over Z790 was a smart move to bypass the failing Intel network, as it uses Realtek.
The cost was 360 euros for this board, and now it’s even more expensive.
If I can’t get the internet working, I’m giving up on ASUS for the rest of my life.
To be clear, if it wasn’t obvious, I can’t connect to the internet at all — the device is offline.
Any suggestions or solutions?
T
the_true_benja
08-28-2025, 11:48 AM #1

ASUS ROG Strix B850-E has Wi-Fi turned off in BIOS.
Inserted the Ethernet cable into the 5G port; an orange light appeared and remained on continuously.
I believed purchasing this board over Z790 was a smart move to bypass the failing Intel network, as it uses Realtek.
The cost was 360 euros for this board, and now it’s even more expensive.
If I can’t get the internet working, I’m giving up on ASUS for the rest of my life.
To be clear, if it wasn’t obvious, I can’t connect to the internet at all — the device is offline.
Any suggestions or solutions?

N
NoHacksJustDad
Junior Member
5
08-28-2025, 11:48 AM
#2
Checked the support page for the board,
https://rog.asus.com/motherboards/rog-st...desk_bios/
Driver & Tools included a realtek LAN driver, issue resolved.
Any more problems? I'll return.
N
NoHacksJustDad
08-28-2025, 11:48 AM #2

Checked the support page for the board,
https://rog.asus.com/motherboards/rog-st...desk_bios/
Driver & Tools included a realtek LAN driver, issue resolved.
Any more problems? I'll return.

D
djpumuslink01
Senior Member
577
08-28-2025, 11:48 AM
#3
Very good.
Edit for "next time".
Add detailed system hardware specifications and operating system details.
Specify PSU information: make, model, wattage, age, condition (original to build, new, refurbished, used).
List the disk drive(s): make, model, capacity, current usage.
Mention all attached peripherals.
Try a different known functional Ethernet cable.
Test another functional computer or network device in the router port your computer uses.
Execute "ipconfig /all" through the Command Prompt.
Share the complete results.
You should be able to paste them directly without rewriting.
D
djpumuslink01
08-28-2025, 11:48 AM #3

Very good.
Edit for "next time".
Add detailed system hardware specifications and operating system details.
Specify PSU information: make, model, wattage, age, condition (original to build, new, refurbished, used).
List the disk drive(s): make, model, capacity, current usage.
Mention all attached peripherals.
Try a different known functional Ethernet cable.
Test another functional computer or network device in the router port your computer uses.
Execute "ipconfig /all" through the Command Prompt.
Share the complete results.
You should be able to paste them directly without rewriting.

B
Batai22
Member
184
08-28-2025, 11:48 AM
#4
All devices need a driver. If your device isn't functioning, begin by verifying that drivers were installed correctly. Don't immediately blame the manufacturer; it's possible you overlooked a step.
B
Batai22
08-28-2025, 11:48 AM #4

All devices need a driver. If your device isn't functioning, begin by verifying that drivers were installed correctly. Don't immediately blame the manufacturer; it's possible you overlooked a step.

J
JuliBr0
Senior Member
495
08-28-2025, 11:48 AM
#5
Before using my old computer after flashing an OS and connecting the Ethernet cable, it connected directly online. I wasn't aware that the current standard requires users to install network drivers manually. From a logical standpoint, why would network drivers be available on the support page instead of being shipped with the product for automatic setup, especially when dealing with older hardware like mine?
J
JuliBr0
08-28-2025, 11:48 AM #5

Before using my old computer after flashing an OS and connecting the Ethernet cable, it connected directly online. I wasn't aware that the current standard requires users to install network drivers manually. From a logical standpoint, why would network drivers be available on the support page instead of being shipped with the product for automatic setup, especially when dealing with older hardware like mine?

B
brucewoo
Member
59
08-28-2025, 11:48 AM
#6
It depends on how recent the hardware is. Manufacturers typically install drivers to support their devices, but without a download, these need to be in the Windows installation. Windows will attempt to use a standard driver if a specific one isn’t found, though this can sometimes cause issues.

After installing Windows, it’s advisable to update the drivers for components like the GPU, network, and motherboard to ensure optimal performance.

Good that you’re working it out now.
B
brucewoo
08-28-2025, 11:48 AM #6

It depends on how recent the hardware is. Manufacturers typically install drivers to support their devices, but without a download, these need to be in the Windows installation. Windows will attempt to use a standard driver if a specific one isn’t found, though this can sometimes cause issues.

After installing Windows, it’s advisable to update the drivers for components like the GPU, network, and motherboard to ensure optimal performance.

Good that you’re working it out now.

B
bougielily
Junior Member
19
08-28-2025, 11:48 AM
#7
This makes sense and also clarifies why almost every Linux distribution I've tried never experienced these issues. I'm using an old Windows 10 ISO because Microsoft has started blocking ISO files when accessed via a VPN, so I won't be able to get a new ISO from them anymore. Yeah, I download all the drivers myself and install them, and I don't need Windows to monitor me.
B
bougielily
08-28-2025, 11:48 AM #7

This makes sense and also clarifies why almost every Linux distribution I've tried never experienced these issues. I'm using an old Windows 10 ISO because Microsoft has started blocking ISO files when accessed via a VPN, so I won't be able to get a new ISO from them anymore. Yeah, I download all the drivers myself and install them, and I don't need Windows to monitor me.