The Motorola MB8600 is malfunctioning repeatedly.
The Motorola MB8600 is malfunctioning repeatedly.
You're experiencing recurring issues with your Motorola MB8600 losing internet from Comcast Xfinity. It seems to reconnect after a restart, but the problem persists. Since you've already had warranty service for this model, you might want to explore other similar devices that offer comparable speed and cost. Look into models from brands like Verizon, AT&T, or newer routers that match your needs.
Does your ISP allow most DOCSIS 3.1 modems to function? You might want to confirm first. There could also be individuals familiar with Comcast's Xfinity internet setup.
Check your signals from Comcast. If they deviate from the expected range, your modem may disconnect. If everything looks normal, the issue likely lies with Comcast itself—perhaps your line from the pole needs replacement. If the problem persists and it’s a modem, consider upgrading to a newer D3.1 model with a 2.5 Gbps Ethernet port for faster speeds. Currently, the Gigabit tier offers 1.2 Gbps or 1.4 Gbps with extra capacity, though availability may vary by location.
Access the modem firmware interface. The default IP is usually 192.168.100.1, though you may need to verify online. There might be a username and password required, but some accounts don’t need them. After logging in, you’ll see a signals page. https://www.dslreports.com/faq/16085 provides guidance on signal placement. You can also review the logs to identify any unusual activity.