The motherboard is damaged.
The motherboard is damaged.
I own a business and we’re facing a problem with a client who claims we disconnected the PC from the power source and it caused permanent damage to the motherboard. They expect us to be replaced. I’m not very familiar with computers, but I’ve heard this story before. They didn’t mention whether the power was on or off, but they said the USB ports stopped working and now the motherboard needs replacement. Apparently, this advice came from Best Buy. If you have any insights on what really happened, please share. Thank you.
That’s precisely what I intended. They’re likely our young clients in their early twenties, probably seeking a fresh board from us.
I recently replaced a dead motherboard, which was a week ago. Simply unplugging your PC won’t help much. The power supply usually safeguards it from damage unless something is wrong. It’s unlikely the board was fried, but it could have been. The one I fixed was a solid model, around $300 from MSI. It just stopped working completely—no lights, no power, nothing at all. If you want to investigate yourself, it might be the most sensible choice, though some people might hide USB ports or disconnect cables during maintenance or by accident. There could be other issues at play that aren’t the board itself.
Yeah, that makes sense too. He probably thought he could fix it himself since he turned the PC on to check the USB and then took it to Best Buy. They said his board was faulty. It turns out the MSI Z370M is available on Newegg for 156, but it’s still what it is.