The latest Windows update in October 2020 caused issues with my Surface Pro 6.
The latest Windows update in October 2020 caused issues with my Surface Pro 6.
The title clearly explains the situation. Yesterday I didn't use my Surface at all. It wasn’t connected to anything, so no unexpected shorts occurred. (I've attempted charging it since then, and the charger functions properly.) I care deeply about this device and it shows no signs of damage, just minor wear at the pen attachment area. I've checked every forum advice and gone through the tough Windows support process. There’s no way to boot from OS, recovery drive, or display anything other than the Windows logo for a brief moment. I’m only a few months into the 1-year warranty, and they’re refusing to help. Do you know if there’s anything else I should try, or if others have similar problems? Since Microsoft is pushing a forced update that breaks my machine, it feels like a warranty issue, even though other posts suggest it shouldn’t matter.
They explained how to use the volume and power button combo to start from USB, but I still didn't get any results.
It seems this could be frustrating and might require several attempts: https://www.urtech.ca/2014/06/solved-how...e-3-tablet. A USB keyboard might work, as similar devices respond to standard keys like Del or F2.
The Surface 3 is a completely different device, I think. The 4-5-6-7 all share the same design, but the earlier versions are essentially just tablets. I don’t see any meaningful display beyond a few seconds. That’s exactly what I mean by being bricked.
I believe your device encountered an issue. The update wasn't released to the general public until after it was implemented for internal testing. It was rolled out gradually in parts. Applying the update mainly unlocked new functionalities. Windows is an operating system, which simply means advanced software. It doesn't damage hardware. I suspect you might have had a bit of bad timing, perhaps due to system overheating. My Surface Pro 3 is still working perfectly. If you're using Windows 10, version 21H1 is likely the next available update, especially since I'm part of the insider program.