F5F Stay Refreshed Hardware Desktop The laptop stops working after connecting the charger.

The laptop stops working after connecting the charger.

The laptop stops working after connecting the charger.

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Gladiador70
Senior Member
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698
05-08-2016, 02:00 AM
#1
Hey, your mother’s Asus Vivobook (Asus Vivobook 15 F512JA-AS34) seems to behave differently depending on whether it's powered on or connected to a charger. When it runs on battery, everything works fine, but once the charger is plugged in during Windows use, the laptop freezes. The charger used is the same one that came with the box and does charge the battery properly. I thought the problem might be related to Windows, but when trying to install it, I couldn’t access the installation environment even after creating a bootable USB with Windows Media Creation Tool. BIOS functions normally, and thermal issues don’t seem likely. Using Ventoy to run Linux Mint didn’t help either—both Cinnamon and Mate versions crashed with the same error screen. The Linux ISO and Windows install worked on another laptop, but the Linux built-in Memtest stopped after about 25% completion. It looks like both the hardware and software sides might be involved. If you’re stuck, it could be a firmware or driver issue rather than a complete hardware failure. You may want to check the motherboard’s power connectors, update BIOS, or consider a replacement if this continues.
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G
Gladiador70
05-08-2016, 02:00 AM #1

Hey, your mother’s Asus Vivobook (Asus Vivobook 15 F512JA-AS34) seems to behave differently depending on whether it's powered on or connected to a charger. When it runs on battery, everything works fine, but once the charger is plugged in during Windows use, the laptop freezes. The charger used is the same one that came with the box and does charge the battery properly. I thought the problem might be related to Windows, but when trying to install it, I couldn’t access the installation environment even after creating a bootable USB with Windows Media Creation Tool. BIOS functions normally, and thermal issues don’t seem likely. Using Ventoy to run Linux Mint didn’t help either—both Cinnamon and Mate versions crashed with the same error screen. The Linux ISO and Windows install worked on another laptop, but the Linux built-in Memtest stopped after about 25% completion. It looks like both the hardware and software sides might be involved. If you’re stuck, it could be a firmware or driver issue rather than a complete hardware failure. You may want to check the motherboard’s power connectors, update BIOS, or consider a replacement if this continues.

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H
Hidekih
Posting Freak
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849
05-09-2016, 11:29 PM
#2
Notice how the laptop feels. Does it bend or shake? That might point to a connection problem. If it doesn’t start to Linux even with power, it could be a power supply fault.
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H
Hidekih
05-09-2016, 11:29 PM #2

Notice how the laptop feels. Does it bend or shake? That might point to a connection problem. If it doesn’t start to Linux even with power, it could be a power supply fault.

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E
eTuV
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218
05-10-2016, 12:26 AM
#3
It seems the device uses a standard charging port but lacks additional communication pins, which might cause connectivity issues with its charger.
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E
eTuV
05-10-2016, 12:26 AM #3

It seems the device uses a standard charging port but lacks additional communication pins, which might cause connectivity issues with its charger.

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ByFeNix1350
Senior Member
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502
05-10-2016, 09:52 PM
#4
It's a model: https://uk.pcmag.com/laptops/134808/asus...512ja-as34
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ByFeNix1350
05-10-2016, 09:52 PM #4

It's a model: https://uk.pcmag.com/laptops/134808/asus...512ja-as34

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F
Fenitis
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196
05-11-2016, 06:32 AM
#5
I’d test the charger’s output using a multimeter. The laptop’s power control board might also be the issue. Disconnecting both the charger and the battery briefly could resolve the problem.
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F
Fenitis
05-11-2016, 06:32 AM #5

I’d test the charger’s output using a multimeter. The laptop’s power control board might also be the issue. Disconnecting both the charger and the battery briefly could resolve the problem.

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C
chiefjumbo
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183
05-11-2016, 06:45 AM
#6
All tests were performed without the charger connected. Linux didn’t start properly on battery power. The laptop doesn’t move much when handling. I opened it and removed both the battery and charger, but the issue persisted. Concerning the multimeter, I’ll attempt that during my next visit. Note that because I didn’t mention it earlier, the laptop has been used for about three years, and this is its first significant problem.
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C
chiefjumbo
05-11-2016, 06:45 AM #6

All tests were performed without the charger connected. Linux didn’t start properly on battery power. The laptop doesn’t move much when handling. I opened it and removed both the battery and charger, but the issue persisted. Concerning the multimeter, I’ll attempt that during my next visit. Note that because I didn’t mention it earlier, the laptop has been used for about three years, and this is its first significant problem.

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L
LeoRaimana
Junior Member
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44
05-13-2016, 08:39 PM
#7
Alright, sounds like an issue with the motherboard. If it isn't able to work with the charger plugged in I would expect it to be a power issue with the plug. Might have short circuited at some point, if the laptop is acting up, even without the charger. You could try with another SSD and or ram if you really want to. Last but not least if you use some form of wireless dongle for wireless keyboard or mouse, try without that and see if it makes a difference. If the wireless dongle is broken, it might short 5v
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L
LeoRaimana
05-13-2016, 08:39 PM #7

Alright, sounds like an issue with the motherboard. If it isn't able to work with the charger plugged in I would expect it to be a power issue with the plug. Might have short circuited at some point, if the laptop is acting up, even without the charger. You could try with another SSD and or ram if you really want to. Last but not least if you use some form of wireless dongle for wireless keyboard or mouse, try without that and see if it makes a difference. If the wireless dongle is broken, it might short 5v

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