The laptop stopped functioning after attempting an OS restoration.
The laptop stopped functioning after attempting an OS restoration.
He had a Samsung Ativ 9 that ran slowly. He attempted to reset it to the original settings, but during the process it stopped and displayed an error: "File corrupted, restoration could not be completed; Do you want us to fix it?" He agreed to proceed. After restarting, the laptop booted but then showed a black screen. He tried a BIOS force boot, but couldn't locate any options. We're considering purchasing a new operating system and attempting the restoration again. What are your thoughts?
it's either windows 7 or 8 depending on your license. the bios should support formatting with the same Windows version you have. backing up data is recommended, and using a linux boot drive for backups can help. in your laptop documentation, include a CD with the Windows version you're using and try it out.
I'm here to help. Could you provide more details about what you're trying to do?
Do you have the confirmation letter that came with the computer?
You can initiate a support ticket with Samsung to obtain recovery DVDs. Essentially, they should perform the reinstallation and reset everything to its original settings.