F5F Stay Refreshed Hardware Desktop The laptop screen remains black—could there be a problem with the operating system?

The laptop screen remains black—could there be a problem with the operating system?

The laptop screen remains black—could there be a problem with the operating system?

S
sacapatates
Posting Freak
843
12-05-2021, 04:03 PM
#1
Hello, Your laptop has been running nonstop all day. I took a break and now the display remains black. The secondary screen is working fine, but your main screen is completely dark and you can't see the mouse cursor either. I'm worried about restarting because I don't want to lose access to the lock screen or fear the secondary display might stop functioning. Are there any steps I should follow before turning it off? What could you try first? I attempted the Win+Ctrl+Shift+B shortcut, which didn't help, and checked the project options (they're set to extend). It seems like this issue is related to Windows. Additional details: Laptop model Samsung Galaxy Book 2 Pro, running Windows 11 version 2025-01, installed on February 6th.
S
sacapatates
12-05-2021, 04:03 PM #1

Hello, Your laptop has been running nonstop all day. I took a break and now the display remains black. The secondary screen is working fine, but your main screen is completely dark and you can't see the mouse cursor either. I'm worried about restarting because I don't want to lose access to the lock screen or fear the secondary display might stop functioning. Are there any steps I should follow before turning it off? What could you try first? I attempted the Win+Ctrl+Shift+B shortcut, which didn't help, and checked the project options (they're set to extend). It seems like this issue is related to Windows. Additional details: Laptop model Samsung Galaxy Book 2 Pro, running Windows 11 version 2025-01, installed on February 6th.

R
Rubagami
Junior Member
36
12-06-2021, 12:15 AM
#2
Don't turn it off and attempt to move all files to an external hard drive.
R
Rubagami
12-06-2021, 12:15 AM #2

Don't turn it off and attempt to move all files to an external hard drive.

K
kb2510
Junior Member
21
12-06-2021, 07:28 AM
#3
There isn’t much crucial information available. I only have a few photos and documents, which I’ve saved. For my studies, I mainly rely on the laptop at university and use the S-Pen for taking notes. Everything seems secure. I need to prepare for an exam next week, so this timing is really challenging.
K
kb2510
12-06-2021, 07:28 AM #3

There isn’t much crucial information available. I only have a few photos and documents, which I’ve saved. For my studies, I mainly rely on the laptop at university and use the S-Pen for taking notes. Everything seems secure. I need to prepare for an exam next week, so this timing is really challenging.

M
Milinia56
Member
231
12-06-2021, 10:24 AM
#4
You might attempt to refresh all the drivers, and if that fails, consider a complete Windows reinstall.
M
Milinia56
12-06-2021, 10:24 AM #4

You might attempt to refresh all the drivers, and if that fails, consider a complete Windows reinstall.

T
Tacker_
Member
74
12-06-2021, 11:38 AM
#5
I discovered an unusual solution. Activating HDR in Windows settings makes my screen light up, but the colors seem muted. Since I use an AMOLED display, they usually look vivid, now they appear washed out. Previously, disabling HDR caused issues with Samsung’s native HDR configurations in the settings. Also, turning it off again leads to the same color problems.
T
Tacker_
12-06-2021, 11:38 AM #5

I discovered an unusual solution. Activating HDR in Windows settings makes my screen light up, but the colors seem muted. Since I use an AMOLED display, they usually look vivid, now they appear washed out. Previously, disabling HDR caused issues with Samsung’s native HDR configurations in the settings. Also, turning it off again leads to the same color problems.

S
Superwolf888
Junior Member
43
12-06-2021, 11:34 PM
#6
I would keep it active for now until you locate the issue
S
Superwolf888
12-06-2021, 11:34 PM #6

I would keep it active for now until you locate the issue

X
xImFizzy
Member
213
12-07-2021, 11:29 AM
#7
I’m trying to figure out what to do next. My laptop is waiting, there’s a pending Windows update, and I’m worried about what might happen. I really need it now.
X
xImFizzy
12-07-2021, 11:29 AM #7

I’m trying to figure out what to do next. My laptop is waiting, there’s a pending Windows update, and I’m worried about what might happen. I really need it now.

X
xDestroyer099
Junior Member
19
12-07-2021, 12:21 PM
#8
Yes, we still offer a warranty on it.
X
xDestroyer099
12-07-2021, 12:21 PM #8

Yes, we still offer a warranty on it.

O
oOEmmaOo
Posting Freak
818
12-11-2021, 08:36 PM
#9
I meant to suggest checking or updating the system drivers. You can usually find this option in the device manager settings.
O
oOEmmaOo
12-11-2021, 08:36 PM #9

I meant to suggest checking or updating the system drivers. You can usually find this option in the device manager settings.

C
Cadariou
Posting Freak
835
12-13-2021, 02:51 PM
#10
For desktops, drivers are available for Wi-Fi graphics and similar features. You’ll need to look into the details for laptops as well.
C
Cadariou
12-13-2021, 02:51 PM #10

For desktops, drivers are available for Wi-Fi graphics and similar features. You’ll need to look into the details for laptops as well.