The laptop remains in sleep mode and won’t power on.

F5F Stay Refreshed Software Operating Systems The laptop remains in sleep mode and won’t power on.

The laptop remains in sleep mode and won’t power on.

The laptop remains in sleep mode and won’t power on.

C

CCLuong
Junior Member

27

10-15-2016, 03:57 PM

#1

Hey there. I noticed your laptop isn't waking up with the integrated trackpad and keyboard. You shared screenshots showing the power management section is missing from both the integrated keyboard and mouse settings, plus a BIOS power settings image. The issue seems to be that you can wake it by opening the lid or pressing the power button, but not with the built-in keyboard or trackpad. I've tried updating the BIOS and changing all power settings, but nothing works. The machine is an HP ProBook 470 G3, equipped with Intel HD Graphics 520, AMD Radeon R7 M340, 4GB RAM, and running Windows 10 Pro version 19044.1503 with BIOS v78. Are you looking for guidance to restore the trackpad and keyboard wake function?

C

CCLuong

10-15-2016, 03:57 PM #1

Hey there. I noticed your laptop isn't waking up with the integrated trackpad and keyboard. You shared screenshots showing the power management section is missing from both the integrated keyboard and mouse settings, plus a BIOS power settings image. The issue seems to be that you can wake it by opening the lid or pressing the power button, but not with the built-in keyboard or trackpad. I've tried updating the BIOS and changing all power settings, but nothing works. The machine is an HP ProBook 470 G3, equipped with Intel HD Graphics 520, AMD Radeon R7 M340, 4GB RAM, and running Windows 10 Pro version 19044.1503 with BIOS v78. Are you looking for guidance to restore the trackpad and keyboard wake function?