F5F Stay Refreshed Hardware Desktop The laptop hardware is completely missing!

The laptop hardware is completely missing!

The laptop hardware is completely missing!

C
CRAZYMAN4590
Member
164
05-09-2021, 02:17 PM
#1
Im not sure what's going on, but it seems like a few pieces of hardware on my relatively new and very lightly used laptop are just gone. It's a Zephyrus G14 (2022) and overall works very well. However, from what I can tell, the camera and SD card reader aren't functioning and aren't detected at all by the machine. I know I saw the Camera in the Device Manager a while back and did work for the automatic unlock the first couple times I used it, but it's gone now (including under the "hidden" devices). As far as I know, there has never been a "Memory Technology Devices" tab in the Device Manager either. All Windows updates have been installed and I've already done a full reset of the machine, including re-installing Win11. Is it possible that there are wires that are straight-up disconnected or broken inside the machine? Is this something that can be repaired by myself, or is this a warranty issue? Any/all suggestions are appreciated.
C
CRAZYMAN4590
05-09-2021, 02:17 PM #1

Im not sure what's going on, but it seems like a few pieces of hardware on my relatively new and very lightly used laptop are just gone. It's a Zephyrus G14 (2022) and overall works very well. However, from what I can tell, the camera and SD card reader aren't functioning and aren't detected at all by the machine. I know I saw the Camera in the Device Manager a while back and did work for the automatic unlock the first couple times I used it, but it's gone now (including under the "hidden" devices). As far as I know, there has never been a "Memory Technology Devices" tab in the Device Manager either. All Windows updates have been installed and I've already done a full reset of the machine, including re-installing Win11. Is it possible that there are wires that are straight-up disconnected or broken inside the machine? Is this something that can be repaired by myself, or is this a warranty issue? Any/all suggestions are appreciated.

I
irvinIRS
Member
64
05-14-2021, 01:41 AM
#2
If it's new, apply the warranty. No need to repair it yourself; the machine is designed to last beyond a few months.
I
irvinIRS
05-14-2021, 01:41 AM #2

If it's new, apply the warranty. No need to repair it yourself; the machine is designed to last beyond a few months.

J
JULIANO030
Member
226
05-14-2021, 03:26 AM
#3
It's definitely covered by the warranty. I was just wondering if it could have been resolved with a few downloads and button presses instead of returning it.
J
JULIANO030
05-14-2021, 03:26 AM #3

It's definitely covered by the warranty. I was just wondering if it could have been resolved with a few downloads and button presses instead of returning it.