F5F Stay Refreshed Hardware Desktop The laptop GPU appears in Device Manager yet it isn't functioning properly.

The laptop GPU appears in Device Manager yet it isn't functioning properly.

The laptop GPU appears in Device Manager yet it isn't functioning properly.

N
Nevla
Member
Find
207
11-13-2024, 12:10 PM
#1
The GPU appears in Device Manager but not elsewhere, and only the integrated GPU works when I use the laptop. The machine is an MSI GF63 Thin 11UC with specifications provided. I've tried several approaches: removing all display drivers and reinstalling the latest NVIDIA driver just once, using both Intel and NVIDIA drivers after uninstalling, and changing the BIOS load settings—none resolved the issue.
Reply
Reply
N
Nevla
11-13-2024, 12:10 PM #1

The GPU appears in Device Manager but not elsewhere, and only the integrated GPU works when I use the laptop. The machine is an MSI GF63 Thin 11UC with specifications provided. I've tried several approaches: removing all display drivers and reinstalling the latest NVIDIA driver just once, using both Intel and NVIDIA drivers after uninstalling, and changing the BIOS load settings—none resolved the issue.

Reply
Reply
T
thdj432
Member
Find
54
11-13-2024, 01:09 PM
#2
Join the discussions! Fascinating question—what happens when you start a game? Also, look at HWMonitor/info for any sensors the program can detect.
Reply
Reply
T
thdj432
11-13-2024, 01:09 PM #2

Join the discussions! Fascinating question—what happens when you start a game? Also, look at HWMonitor/info for any sensors the program can detect.

Reply
Reply
S
SkyInsane
Senior Member
Find
718
11-14-2024, 10:37 AM
#3
Turning off the iGPU in Device Manager ensures the system runs solely on the dGPU. When the iGPU is active, it handles non-graphics tasks using that GPU. Switching to the dGPU after starting a demanding application or game indicates proper functionality. Using the iGPU for all operations suggests a problem.
Reply
Reply
S
SkyInsane
11-14-2024, 10:37 AM #3

Turning off the iGPU in Device Manager ensures the system runs solely on the dGPU. When the iGPU is active, it handles non-graphics tasks using that GPU. Switching to the dGPU after starting a demanding application or game indicates proper functionality. Using the iGPU for all operations suggests a problem.

Reply
Reply
K
kdawgman863
Member
Find
63
11-14-2024, 10:40 PM
#4
Thank you for the warm response. Booting a game always restricts me to my built-in GPU, and none of the other GPUs are recognized by the system or HWMonitor.
Reply
Reply
K
kdawgman863
11-14-2024, 10:40 PM #4

Thank you for the warm response. Booting a game always restricts me to my built-in GPU, and none of the other GPUs are recognized by the system or HWMonitor.

Reply
Reply
J
Jim80w
Member
Find
71
11-14-2024, 11:44 PM
#5
It's relying on the integrated graphics card instead of the dedicated GPU. I've attempted to turn off the integrated graphics, but the secondary GPU remains unseen as "Microsoft Basic Display Adapter."
Reply
Reply
J
Jim80w
11-14-2024, 11:44 PM #5

It's relying on the integrated graphics card instead of the dedicated GPU. I've attempted to turn off the integrated graphics, but the secondary GPU remains unseen as "Microsoft Basic Display Adapter."

Reply
Reply
M
MVLHM
Member
Find
67
11-16-2024, 08:16 AM
#6
This seems unusual. I would reach out to customer support.
Reply
Reply
M
MVLHM
11-16-2024, 08:16 AM #6

This seems unusual. I would reach out to customer support.

Reply
Reply
C
codeyswann
Junior Member
Find
3
12-04-2024, 07:27 PM
#7
I’ve already taken the step and they suggested bringing your laptop to the closest MSI location because they couldn’t determine the cause, though the CS team indicated it might be a hardware problem but remained uncertain. I plan to submit it soon this weekend and request they diagnose and resolve the issue. For now, I just wanted to check if anyone else has faced the same problem and if they’ve fixed it on their own.
Reply
Reply
C
codeyswann
12-04-2024, 07:27 PM #7

I’ve already taken the step and they suggested bringing your laptop to the closest MSI location because they couldn’t determine the cause, though the CS team indicated it might be a hardware problem but remained uncertain. I plan to submit it soon this weekend and request they diagnose and resolve the issue. For now, I just wanted to check if anyone else has faced the same problem and if they’ve fixed it on their own.

Reply
Reply
N
NoHaxJustADoge
Member
Find
70
12-04-2024, 08:07 PM
#8
You removed the display drivers using the uninstall feature in Device Manager or DDU. If disabling the iGPU didn't help and the laptop shows the dGPU, it suggests the driver is still present. The "Microsoft Basic Display adapter" label indicates no active drivers. Since you haven't used it recently, use DDU to clear all NVIDIA-related files and avoid saving settings in the control panel. Once DDU completes, install the newest driver through the official Nvidia app—download it and let it detect it automatically, not via Windows updates. If this fails, a hardware problem with the GPU is likely. Software issues are possible, but a fresh Windows installation would be the best next step.
Reply
Reply
N
NoHaxJustADoge
12-04-2024, 08:07 PM #8

You removed the display drivers using the uninstall feature in Device Manager or DDU. If disabling the iGPU didn't help and the laptop shows the dGPU, it suggests the driver is still present. The "Microsoft Basic Display adapter" label indicates no active drivers. Since you haven't used it recently, use DDU to clear all NVIDIA-related files and avoid saving settings in the control panel. Once DDU completes, install the newest driver through the official Nvidia app—download it and let it detect it automatically, not via Windows updates. If this fails, a hardware problem with the GPU is likely. Software issues are possible, but a fresh Windows installation would be the best next step.

Reply
Reply