The issue with your Telstra smart modem is that it doesn't support the 5GHz network option.
The issue with your Telstra smart modem is that it doesn't support the 5GHz network option.
Uncertain about resolving this problem, I own this router/modem setup for some time now. Only the 2.4Ghz Wi-Fi network name appears. It's a dual-band modem, and the visual shows it can detect the signal. Still, I can't establish a connection and don’t know what to do. Please assist.
The SSIDs for both 2.4GHz and 5GHz radios are not the same. Some clients may have 5GHz antennas, but their names differ from the standard identifiers.
You asked about the naming conventions for both the 2.4GHz and 5GHz networks. The 2.4GHz network typically uses a standard name like "Wi-Fi" or "Local Area Network," while the 5GHz network is often labeled with a specific identifier such as "5GHz Wi-Fi" or a unique SSID. To ensure clarity, your router should have distinct names for each band. Regarding the wireless adapter, it needs a device supporting 5GHz to connect properly; otherwise, it may scan across frequencies. If you're using Windows, check the Network Properties to see the exact link speed assigned to the 5GHz adapter.
The connection speed was 1300Mps. What stood out was that when I installed the first router—though it was an older model—I saw a separate SSID named Telstra 5GHz at the end, whereas this one didn’t have it.
Your connection is using the 5GHz frequency band. This speed isn’t visible when switching to the 2.4GHz network.
Thanks! It could be another factor affecting the connection speed.