The HP laptop fails to enter sleep mode after you close the lid.
The HP laptop fails to enter sleep mode after you close the lid.
My HP laptop suddenly stopped powering down when I close the lid. The screen and keyboard lights remain on, indicating it’s likely not a problem with the switch that detects lid closure. I’ve already set "when lid is closed" to "sleep" in both battery and plugged-in modes. I found a support thread about this issue online, but the HP representative didn’t help much—they just gave generic advice on power settings.
I've been chatting with HP support this evening about a strange NVMe problem, and they seemed just as unhelpful. The guidance they provided felt like it was just copying Microsoft Answers. I’m only considering the power plan option, but I’ll keep searching for a solution. Stay tuned!
I kept checking and discovered the problem appeared only when the Outlook desktop application was active. I haven’t identified a solution other than stopping Outlook entirely.