F5F Stay Refreshed Software PC Gaming The game causes the system to crash and force a restart.

The game causes the system to crash and force a restart.

The game causes the system to crash and force a restart.

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pieterpost123
Member
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184
04-05-2019, 06:03 AM
#1
Hello,
I’m currently experiencing issues while playing New World, which leads to random crashes and a PC restart. All screens go black, the fans spin at full speed, and the system restarts immediately. Initially, I could play without problems, but crashes only occurred during zerg farming chests. Now even loading screens fail, and the game or PC crashes instantly when I select a character.

Hardware details:
CPU: Ryzen 9 3900x
GPU: Aorus 2080 TI Xtreme
MB: Aorus X570 Xtreme
RAM: 2x 16GB G.Skill TridentZ Neo (3600MHz)
PSU: be quiet! STRAIGHT POWER 11 CM 750W (bought in January 2020)

I tried several fixes:
- Uninstalled GPU drivers using DDU
- Updated chipset drivers
- Updated BIOS
- Ran memory tests with memtest86 (no errors)
- Removed the vertical GPU mount, suspecting a cable defect
- Uninstalled and re-downloaded the game
- Tested GPU with FurMark (2 hours without crash)

I’m unsure whether the game crashes before the PC restarts or vice versa. Could the PSU be faulty?

Edit:
Eventmanager entries:
Event-ID: 6008
Event-ID: 41
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P
pieterpost123
04-05-2019, 06:03 AM #1

Hello,
I’m currently experiencing issues while playing New World, which leads to random crashes and a PC restart. All screens go black, the fans spin at full speed, and the system restarts immediately. Initially, I could play without problems, but crashes only occurred during zerg farming chests. Now even loading screens fail, and the game or PC crashes instantly when I select a character.

Hardware details:
CPU: Ryzen 9 3900x
GPU: Aorus 2080 TI Xtreme
MB: Aorus X570 Xtreme
RAM: 2x 16GB G.Skill TridentZ Neo (3600MHz)
PSU: be quiet! STRAIGHT POWER 11 CM 750W (bought in January 2020)

I tried several fixes:
- Uninstalled GPU drivers using DDU
- Updated chipset drivers
- Updated BIOS
- Ran memory tests with memtest86 (no errors)
- Removed the vertical GPU mount, suspecting a cable defect
- Uninstalled and re-downloaded the game
- Tested GPU with FurMark (2 hours without crash)

I’m unsure whether the game crashes before the PC restarts or vice versa. Could the PSU be faulty?

Edit:
Eventmanager entries:
Event-ID: 6008
Event-ID: 41

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PROROK_DAVID
Junior Member
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12
04-05-2019, 07:38 AM
#2
The game behaves strangely with systems, previously causing GPU issues; it's unclear if a solution exists yet.
If the system fails only when running that specific game, it likely relates to the game code and its interaction with drivers rather than the card or power supply.
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PROROK_DAVID
04-05-2019, 07:38 AM #2

The game behaves strangely with systems, previously causing GPU issues; it's unclear if a solution exists yet.
If the system fails only when running that specific game, it likely relates to the game code and its interaction with drivers rather than the card or power supply.

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XenkerPT
Member
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158
04-05-2019, 11:49 AM
#3
So I just set up MSI Afterburner and reduced the power limit to 70%.
The game runs properly now...
Could someone clarify what this means?
Am I dealing with a faulty GPU or a defective PSU?
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XenkerPT
04-05-2019, 11:49 AM #3

So I just set up MSI Afterburner and reduced the power limit to 70%.
The game runs properly now...
Could someone clarify what this means?
Am I dealing with a faulty GPU or a defective PSU?

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Xenoram
Member
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82
04-05-2019, 08:46 PM
#4
The game behaves strangely with systems, previously causing GPU issues; it's unclear if a solution exists yet.
If the system fails only when running that specific game, it likely relates to the game code and its interaction with drivers rather than the card or power supply.
Reply
Reply
X
Xenoram
04-05-2019, 08:46 PM #4

The game behaves strangely with systems, previously causing GPU issues; it's unclear if a solution exists yet.
If the system fails only when running that specific game, it likely relates to the game code and its interaction with drivers rather than the card or power supply.

Reply
Reply